CCI Research Operations Specialist

Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

The Operations Coordinator (OC) is responsible for providing operational and financial support to the BWH Center for Clinical Investigation (CCI) for the protocols using CCI services. The OC is responsible for working with the Directors and Managers to assure success of the activities within the CCI. This position will report directly to the Operations Manager.

 

Qualifications

Operations 
•    Protocol Approval Process: Provide administrative support for protocol review and approval process for the CCI Administration.  Responsible for tracking and supporting the overall protocol application process and maintaining all documentation.  

•    Report/Data Collection: Responsible for accurately collecting, tracking, and reporting various data elements throughout the project cycle.  Assist in the compilation and preparation of data as requested from internal and external constituents.  Work with CCI groups to complete all reporting requirements related to the Harvard Clinical and Translational Science Center.

•    Ancillaries Activity:  Track the CCI data as it relates to the utilization of CCI Resources
o    Laboratory Ancillaries (Quest, BWH STAT)
o    CCI Summary Digest Management (Cost Estimate) 
o    CCI Core Research Services 
o    Maintain Pricing Compendium

•    Serve as a project coordinator/assistant as needed.  

Financial Responsibilities
•    Responsible for working with Finance and Operations and the respective grant administrators to ensure that all services are billed appropriately and money is collected for services provided.  Execute the creation of all CCI Core Service Invoices across various applications and systems.  Assist with the quarterly Accounts Receivable, volume and usage analysis.  

•    Assist with Payroll timekeeping.  

•    Serve as a purchasing and accounts payable contact for the CCI.  

Marketing Responsibilities 
•    Facilitate improved methods of communication within the clinical research community via email blasts, website updates, newsletter, and other avenues

Other Administrative Responsibilities
•    CRC/CCI Implementation meetings 
As assigned, manage meetings, agendas, and other related activities for the CCI meetings

•    Liaison Role – interface between CCI and PIs.  Consult with investigators and study coordinators regarding resource management of CCI funds.  BWH point of contact for external Lab vendor, LabCorp.  

•    In conjunction with the Directors of Finance and Operations, continuously assess and improve the efficiency of systems and processes.

•    Obtain a working knowledge of Federal (HIPAA, GCP, FDA, etc), State, and Hospital laws, regulations, and guidelines governing human subject research; attends educational and professional seminars.

•    Assure compliance with BWH, JCAHO, NCRR, OSHA, DPH, and state and federal regulations.

•    Undertake special projects assigned.

•    Perform other duties as assigned.
 

Education
Bachelor's Degree Business Administration required or Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
No


Experience
Experience in an administrative or operational support role 2-3 years required and Experience in a healthcare setting 1-2 years preferred. Experience in research preferred.

Knowledge, Skills and Abilities
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Excellent communication skills, both verbal and written, to interact with staff and stakeholders.
- Analytical skills to assess operational processes and identify areas for improvement.
- Proficiency in Microsoft Office Suite and other relevant software tools.
- Strong problem-solving abilities to address operational challenges and implement solutions.
- Ability to work independently and as part of a team in a fast-paced environment.

 

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

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