Head of Dining and Commercial Partnerships

We want to drive and develop our dining proposition and partnerships to provide our members priority/guaranteed access to the top restaurants around the globe.  To deliver unique key benefits and experiences for our members and relevant corporate clients with specific dining programmes across all of Ten’s markets. Your role is to be commercially driving revenue across the business and delighting members through positive NPS results and feedback. 

Your role as Head of will ensure that you are working with other key stakeholders; Ensuring that together as a team the dining proposition is delivering and meeting business expectations by achieving key metrics. You will take full accountability for dining partnerships ensuring you deliver on all client and member requirements, including but not limited to strategic partnerships growth in key markets for both online and offline services, revenue, NPS, customer service and sustainability.  

You will be fully accountable for sharing awareness of your work across other departments and offices, ensuring they have an excellent knowledge of our partnerships/proposition and are making the most effective use of them.  

As industry lead, your knowledge and passion to motivate and drive performance of lifestyle managers, operational teams and the platform should consistently be shared. You (and in turn the dining team(s)) should always be up to date with current market trends, what competitors are delivering, what our members are obtaining access to, unique market leading partnerships, eager to develop ticket knowledge around you, based on growth of Ten and corporate clients. 

You will think ahead to develop and execute new strategies and processes ensuring growth of dining relationships, team revenues and member experiences. To have the ability to drive and implement new innovations and changes with support and buy in from senior stakeholders across the business.   

1. Responsibilities 

• To take full accountability for all proposition partnerships and contracts secured by you or by others that fall under the dining category globally where allocated.  

• Develop a clear strategy to ensure we have best in market offers and access (e.g. held tables) and commission agreements in place, where relevant  

• Seek new opportunities for growth in access for UHNW market and large scale opportunities for mass affluent programmes. To be accountable for delivering against campaign performance KPIs.   

• To continuously lead dining experts across the globe to maintain relationships with partners to ensure we are nurturing an ongoing sustainable relationship for future growth  

• To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service, driving improvements to member satisfaction/NPS and efficiencies  

• Monitor redemption, data analytics and demand of Dining Events and our access to ensure its resonating with the member base. Based on this continued understanding make improvements to the strategy by member group (or client) and region ensuring we have relationships in place which are driving engagement, acquisition, loyalty and revenue   

• Work closely with Content and Marketing department ensuring all events, access and benefits have maximum exposure to members globally both online and offline 

• To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market  

• To work closely with the relevant operational teams across the business to ensure you are fully aware of all best practice (including specific T&Cs, which suppliers to work with) to ensure we are consistently improving processes 

• To work with the relevant stakeholders across the business to create a holistic strategy for approaching vendors. To ensure teams across the business are kept fully up to date with changes and new processes implemented  

• To drive efficiency within dining teams (or dining requests) by continuously developing and improving processes; sharing successes and implementing processes learnt from differing regions  

• Propose and implement new strategies, campaigns and to positively impact on member satisfaction/NPS, corporate revenue and efficiencies   

• When appropriate to line manage dining partnership roles/support ensuring your team build strong proposition and that members using the service are receiving a high-quality service  

• To conduct monthly appraisals with each line report reviewing their performance and discussing their personal development 

• To set objectives with key results for each team member to ensure they contribute to the overall department objectives and global proposition. Ensure these are communic