RCM Performance Manager- West Coast

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The RCM Performance Manager - Remote (West Coast) will work directly with the Revenue Cycle Operations teams to ensure successful delivery of quality Revenue Cycle performance from all Revenue Cycle Management (RCM) departments while maintaining positive communication and operational channels with field leadership. The ideal candidate has excellent organizational skills, a quality control mindset, and a project management/critical path-oriented approach to all projects. This role is a critical field leadership-facing position, with the opportunity to foster ongoing relationships and identify opportunities for RCM improvement.

 

Perhaps the most important skill in this role is excellent communication skills and an ability to manage up. This role is critical to the organization and will be involved and visible at all levels, internally in the corporate office and externally to the field.

Your Impact

Responsibilities for the Manager of Revenue Cycle Performance: 

• Effectively engage with field leadership to identify pain points in performance and following thru with execution remediation plans with Revenue Cycle Operations teams
• Assemble and summarize data to structure sophisticated reports and presentations on financial status, opportunities, and risks
• Accurately gather, synthesize and communicate timely relevant information, that impact revenue cycle metrics, to improve financial and quality performance
• Develop insightful findings, provide recommendations, and help facilitate discussions
• Gain and update job knowledge to remain informed about nuances with our business partners and healthcare changes
• Special ad hoc analyses to uncover potential gaps in regional performance
• Work with team to analyze data groups to assist in the development and implementation of process improvement strategies
• Maintain department standard of quality metrics related to claims processed, claims rejected, claims denied, collection volume and rates relative to fee schedules, patient payments, account write-offs due to contractual issues and collections problems
• Aid in creating and monitoring models that connect strategies to measures of performance that ensure successful reporting of revenue cycle accounts receivable
• Deliver timely, accurate, and effective analyses and reporting of financial metrics to field leadership

Minimum Qualifications

To be formally considered for the role, the following requirements must be met:

• Bachelor’s degree from an accredited University, or related field or equivalent experience
• Minimum of 5 years of revenue cycle client facing experience
• 3-4 years of RCM consulting experience
• Advanced proficiency in Microsoft Office (Outlook, Excel, Word, and PowerPoint)
• Strong understanding of revenue cycle operations
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. 

Additional Success Factors

The ideal candidate will also demonstrate: 

• Ability to review and manage project-based assignments
• Quantitative, with strong attention to detail and high degree of comfort with large data volumes
• Ability to quickly summarize data findings and effectively communicate and/or present results internally, externally, and to management
• Goal oriented forward thinker
• Ability to thrive in a fast-paced environment
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate n