Warehouse RMA & Order Processor

Description

About Us

Good Feet is on a mission to improve people’s lives, two feet at a time. For more than 35 years, Good Feet has designed and manufactured custom fit arch supports. Our Arch Supports come in a wide range of over 300 styles, flexibilities, and sizes that allow our customers to be personally fit with the arch support that meets their needs. Our products are sold exclusively through our network of Good Feet Stores. 

About the Role

As our company continues to grow, we are seeking a capable Returns Order Processor to handle our increasing daily shipping and receiving needs for both domestic and international orders. This role will have dual responsibilities, spending 2 days per week processing outgoing orders and 3 days per week processing incoming Returned Material Authorizations (RMA) orders. 

The ideal candidate will be dependable, with an eye for detail and a commitment to upholding safety standards. We believe in fostering continuous improvement, and on-the-job training will be provided to enhance your skills. We are looking for someone who demonstrates a willingness to learn and grow professionally. Collaboration is key in our workplace, so being a team player is essential as you will closely coordinate tasks with your co-workers.

Compensation: $18-19/hour, depending on experience + Benefits

Benefits 

• Medical (4 plan options, 80%-94% paid by Company) Dental, Vision
• Vacation, Holiday, Sick
• 401k (competitive company match)

Essential Functions

Returns Processing

• Inspect Returned Products for Quality & Functionality: Physically examine returned items to assess condition, identifying defects or signs of wear.
• Determine Product Disposition Based on RMA Policy: Classify returns as defective or warranty return based on inspection findings and company guidelines.
• Document Returns & Findings: Record product conditions and final disposition in required logs and systems.

Shipping

• Accurately and Efficiently Fulfill Orders: Pick, pack, and ship orders with precision and timeliness to meet customer expectations
• Ensure Product Protection During Shipping: Safely package products in shipping boxes using appropriate packing materials to minimize damage during transit.
• Perform Shipping Process: Utilize scanning technology to process orders, print shipping labels, and load boxes onto outbound shipping trucks.
• Opportunities for Long-term Growth:  Ideal for candidates seeking stable employment and interested in advancement opportunities within our dynamic company.  

Schedule: Monday-Friday 7:00 AM – 3:30 PM. All weekends and major holidays off.

Job Specifications

• Experience: Minimum of 1-2 years in a warehouse environment. 
• Experience working with logistics providers a plus.
• Good organizational and communication skills (verbal and written)
• Ability to work well with others.
• High attention to detail.
• Education: Minimum of a High School Diploma or equivalent.
• Skills: Essential: Ability to lift up to 50 pounds.

Requirements

Supervisory Responsibilities

This position has no direct supervisory responsibilities.

Work Environment

The job operates onsite in a warehouse environment. This role routinely uses basic hand tools such as cutter/razor blade and around Injection molding machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 ·        Communication: Regularly communicate verbally and listen attentively to ensure effective coordination with team members and supervisors.

·        Mobility: Frequently stand, walk, bend, twist, squat, and use hands for tasks such as handling products and operating equipment.

·        Manual Dexterity: Use hands and fingers skillfully to handle items with precision and accuracy.

·        Reach: Extend arms and hands to access items and materials within the work environment.

·        Lifting: Occasionally lift and move objects weighing between 25-50 lbs, with proper lifting techniques and assistance as needed.

·        Climbing: Occasionally asce