Senior Manager, Collections & Recovery - Mortgage Default

Work Location:

Indianapolis, Indiana

Hours:

40

Pay Details:

110,760.00 - 178,880.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Senior Manager, Collections & Recovery manages or oversees one or more business unit or section of the Collection or Recovery Department.

Department Overview:

• Acts as a senior project/program manager for all vertical businesses within Mortgage Default Management (MDM) as it pertains to all issue/exam and regulatory management activities (TD Helps/collections, intake, UW), Legal Services (bankruptcy, foreclosure, asset management), Process Optimization (back office, letters, fair lending, projects).  Ensure proper issue management execution from each vertical business leader (you would be the "voice of the executive"). Engage with key stakeholders, management, , SLoD, and TLoD to ensure risks are understood across all Lines of Defense (LoDs) and risk treatment is properly identified.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Responsible for the overall coordination and management of several segments, functions and/or teams in Collections or Recovery
• Develops and implements strategic plans and provides leadership and vision for areas of responsibility; Participates in the efforts to ensure achievement of division and corporate objectives
• Typically manages large-scale teams and/or multiple departments within a line of business or function with material responsibility for associated operational, vendor, customer and financial risks
• Leads the analysis of operational performance to determine shortfalls and develops plans for implementation of related improvement plans through management staff; Key contributor
• Implements action to ensure service deliverables are achieved consistently
• Oversees the development and management of department budget
• Oversees the management of department data processing, telephone and other systems. Monitors performance of systems and communicates feedback to department management and directly to vendors as appropriate; Integrates new systems and upgrades into unit operations as needed
• Coaches and develops Employees; ensures performance management activities are undertaken and completed for all Employees
• Ensures effective communications and information sharing within the unit(s) and with other departments, outside contacts and Customers; seeks ways to improve effectiveness of communications and implements changes as necessary. Coordinates support from various internal departments as necessary
• Develops, assigns and monitors plans to ensure completion of goals, objectives and meeting deadlines. Trains new staff members and other related departments in policies, practices and procedures including incorporating procedures for new products, laws and regulations

Education & Experience:

• 4 Year Degree or equivalent experience
• 7 + Years of related experience
• In-depth understanding of consumer collections or recovery practices
• Detailed knowledge of Company products/services and offerings
• Supervisory experience required
• Preferred previous experience in working with multiple departments within the organization such as: Collections, Vendor, Loss Mitigation, Legal, Risk, Compliance, Customer Service, Loan Administration and Remarketing,
• Proven organizational ability
• Demonstrates problem solving skills
• Excellent communication skill