Senior Ecommerce Manager, Americas

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organization, we offer professional development and advancement opportunities to complement career goals and aspirations. 

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.   

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society. 

ROLE PURPOSE 

We are looking for an experienced Senior Ecommerce Manager to accelerate growth across our largest Ecommerce website and external online sales channels. This role is integral to the Local Digital team and contributes directly to our broader omnichannel strategy. As a key leader in Aesop’s Digital team, the Senior Ecommerce Manager will oversee brand.com, eRetail, Pure Players, and other digital platforms. 

The ideal candidate will set new standards, drive innovation, manage the commercial online team, and uphold Aesop’s luxury positioning and brand equity. This role requires close collaboration with DMI, Zone, Division, and Market stakeholders to enhance customer experience and commercial outcomes. 

PRIMARY RESPONSIBLITIES 

Digital Strategy & Performance Optimization 

• Analyze website(s) performance and digital sales metrics to optimize user experience, inform strategic decisions, and communicate insights to cross-functional teams. 

• Apply industry best practices from L’Oréal to improve digital strategy and execution. 

• Ensure seamless omnichannel integration by aligning online and offline strategies. 

• Drive digital transformation initiatives, integrating new technologies and channels to enhance the online consumer experience. 

• Shape the future of Ecommerce by partnering with DMI and CDMO to influence roadmap investments and optimize the digital sales funnel. 

• Deliver insightful reports and analysis to support business decisions and performance optimization. 

Digital Marketing & Merchandising 

• Collaborate with Marketing and Assistant Digital Marketing Manager to develop and execute data-driven digital strategies aligned with business objectives and seasonal campaigns. 

• Enhance SEM strategies to drive traffic, improve visibility, and maximize ROI across Aesop.com and partner sites. 

• Optimize merchandising and content strategies to improve Ecommerce KPIs. 

• Oversee digital merchandising, aligning with local teams to ensure consistency and effectiveness. 

• Improve website structure and user experience based on consumer behavior and business needs. 

• Enhance cus