Inside Sales Manager

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Title: Inside Sales Manager

Location: Miami

Job Summary

  The Inside Sales Manager leads and develops a team of Inside Sales Account Managers (ISAMs) to drive revenue growth through outbound phone and digital sales channels. This role is responsible for team performance, pipeline management, KPI oversight, forecasting accuracy, and cross-functional collaboration to optimize customer acquisition and retention reporting to the Director of Sales and Support, this leader ensures execution of sales strategy while building a high-performance, results-driven culture.

Key Responsibilities

Team Leadership and Development (60%)

• Lead, manage, and mentor 9 ISAM team members, improving individual performance, strengthening capabilities, and ensuring consistent achievement of team sales targets.
• Directly oversee day‑to‑day sales and strategic activities of designated ISAMs, driving execution against revenue goals and ensuring alignment with organizational priorities.

Sales Performance (40%)

• Track key performance indicators (KPIs), analyze sales metrics, and provide ongoing coaching and feedback, resulting in improved pipeline quality, stronger conversion rates and increased ISAM performance.
• Oversee lead qualification, follow-up, and opportunity management to maintain healthy sales funnel and deliver accurate sales forecasts that support strategic decision-making.
• Collaborate with marketing, sales leadership, and commercial operations to streamline processes, enhance customer experience and contribute to measurable sales growth.
• Optimize sales processes and CRM utilization to increase data accuracy, improve workflow efficiency and strengthen visibility into performance trends.
• Analyze and control expenditures to ensure adherence to budgetary requirements while maximizing return on sales activities and resource allocation.

Skills & Qualifications

• Bachelor’s degree or equivalent years of directly related experience
• 6-10 years of Inside Sales or related experience.  Previous skincare experience preferred.  
• 2+ years of experience leading/managing a team
• Proven track record managing teams of five or more
• Demonstrated experience coaching, training, leading, and developing teams
• Skilled in goal‑setting, planning, communication, relationship building, and problem‑solving.
• Ability to manage multiple responsibilities and get others to buy in to specific goals and strategies in a fast paced, demanding environment
• Knowledge of clinical, surgical techniques and aesthetic procedures and medical terminology
• Self-reliant, highly organized with the ability to make solid business decisions
• Outstanding verbal and written communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Actively participate and attend scheduled sales m