Quality Supervisor

 

 

This role provides leadership and direction to both the Quality and Operations Teams regarding process effectiveness/efficiency, conformance to documented standards, and quality of operations output to meet or exceed customer requirements. This role leads the development and oversees the execution of product/process auditing plans to ensure compliance to all customer/regulatory requirements, and to continuously improve department and site-level performance metrics/KPIs. 

 

Your Task:  

 

• Oversee allocation of resources in coordination of Quality Team auditing activities.  

• Administer daily tasks for Quality Department personnel 

• Plan for manpower coverage daily/weekly to ensure all areas are properly staffed in accordance with Operations plan, including overtime, weekend, and holiday scheduling. 

• Responsible for effectiveness of trouble shooting, RCCA, SPC analysis, and other process improvements to the Quality Team. 

• Develop (P/D)FMEAs/Control Plans as applicable. 

• Coordination and execution of Document Control activities at the site level. 

• Ensure positive customer/supplier communication and relationships through interpersonal skills and application of depth of knowledge of program requirements. 

• Lead cross-functional meetings and facilitate teams for execution of auditing and other quality department activities. 

• Train Team Members on audit procedures, ensure audits are performed as scheduled. 

• Provide leadership and decision-making abilities as a liaison to Operations team. 

• Follow-up and accountability/coordination/problem-solving for corrective actions and internal audits. 

• Communication, tracking, and data analysis of audit discrepancies. 

• Response and reaction plan for escalations from Internal/External Customers/Operations Team and other departments as needed. 

• Drive improvement plans relating to effectiveness/efficiency of Operation and Quality functions. 

• Assists with Internal Audit scheduling, planning, and execution and assist with customer communications as needed. 

• Provide Quality department representation/leadership to Operations Team. 

• Identify needs and initiate creation of process documentation, including but not limited to, Work Instructions, PFMEAs, Control Plans, and Standard Work. 

• Lead plant-wide efforts on continuous improvement/waste reduction/problem solving through task force (jishuken). 

• Communicate potential problems to internal and external customers and make/implement recommendations for resolutions. 

• Contribute and participate in the Quality Management System and the Environmental Management System to meet customer requirements and relevant international standards. 

• Review and communicate Statistical Process Control (SPC) data; ensure action plans are in place where necessary. 

• Ensure time management is properly managed/executed in the completion of all projects/duties. 

• Assist with the needs of internal/external customers in addressing quality system requirements. 

• Abide by all Corporate/site-specific polices including, but not limited to the following: Health and Safety, Quality and Environmental Systems, and Human Resources policies. 

 

Your Profile: 

• Candidates with a BS degree Community College courses in Quality related discipline; Quality Assurance Certificate (ASQ) preferred. 

• Minimum 2 years’ experience in Quality position in manufacturing industry or related field; 2 years of direct supervision of employees. Must have experience in high volume/high mix operations.  

• Proficient in the understanding and use of Statistical process control (SPC). 

• Proficient in Microsoft Excel and other Office programs/applications. 

• Familiar with the Occupational Health and Safety Act and Regulations.  

• High level of time management and demonstrated ability to lead a large team. 

• Vast knowledge of ISO9001 quality standards and procedures 

• Six Sigma background/experience desired 

• Demonstrated success managing new initiatives while meeting operating and budgetary requirements.