Jobs and Careers
CI
Concierge Representative-1
City of ArlingtonUnited Statesfull_timeVerifiedPosted 10 Aug 2026
About the role
SALARY
$20.46 - $25.57JOB SUMMARY
Under general supervision, provide the best possible levels of service to our customers in a welcoming, friendly, and respectful manner- make the customer feel at home. Provide customer service and assistance to pilots, passengers, and other customers of the FBO. This position is the primary responder, assisting FBO customers with inquiries and problems in person and by telephone pertaining to current fuel prices, rates for services offered, and general area information.ESSENTIAL JOB FUNCTIONS:
- Communicate and initiate discussions, promoting positive public relations with tenants and customers regarding FBO operations; respond to and resolve concerns expressed by tenants.
- Assist in orientating prospective tenants to the FBO by providing general information regarding facilities, rules, and regulations.
- Provide concierge-style customer service including but not limited to:
- Processing sales.
- Quote fuel and FBO service prices.
- Resolve Customer questions and complaints
- Acquire, maintain, and organize customer information.
- Arrange aircraft owners and pilots catering and ground handling requests.
- Provide information and short term rates for hangar rental and tie down spaces.
- Prepare and maintain records of all scheduled incoming aircraft and complete all necessary paperwork.
- Operate a two-way radio with Line Service on the FBO radio as well as talking to pilots using aviation
- Arrange rental cars and direct where they are to be parked.
- Distribute crew cars according to policy, provide ramp access for ground transportation to meet aircraft upon arrival to the ramp.
- Clean, organize, and monitor snack and drink stations.
- Ensure pilot and passenger seating is tidy and stocked with current periodicals.
OTHER JOB FUNCTIONS:
- Provide shift coverage and work overtime as needed, especially in times of nonstandard operations such as special events, weather events, Temporary Flight Restrictions (TFR's), airport closures, etc.
- Communicate with Line Service crew for accurate, optimal service, including but not limited to: Communicating customer arrivals, Schedule changes and arranging for specific pilot needs, such as: coffee, ice, papers.
- Assist line service crews with Wing walking while moving planes in and out of hangars.
- Monitor the FBO Facility, ramps, hangars, and provide access and monitor secure access areas.
- Communicate with Line Service crew for accurate, optimal service, including but not limited to:
- Communicating customer arrivals,
- Schedule changes
- Arranging for specific pilot needs, such as: coffee, ice, papers.
- Assist line service crews with Wing walking while moving planes in and out of hangars.
- Monitor the FBO Facility, ramps, hangars, and provide access and monitor secure access areas.
MINIMUM QUALIFICATIONS:
Knowledge, Skills and Abilities Required:
- Knowledge of office and administrative practices and procedures.
- Thorough knowledge of FBO Operations and procedures.
- Knowledge of aviation terminology
- Knowledge of the principles, techniques, and hazards of aircraft operations.
- Knowledge of emergency response procedures for aircraft incidences and accidents.
- Knowledge of the safety requirements and procedures within the Aircraft Movement Area. Knowledge of local regulations that govern hangar use and ancillary storage.
- Skill in communicating with others by oral and written means.
- Skill in planning, organizing, and monitoring customer service issue.
- Skill in Adobe Acrobat Pro to manipulate pdf documents.
- Skill in cash handling
- Skill in using PC Software including current Microsoft Office Suite of applications.
- Skill in communicating professionally and tactfully with other city employees and the public by oral and written means.
- Skill with organization and attention to
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s