Head of Global Talent Operations

Job Description

ING is looking to recruit a Head of Global Talent Operations (GJA20), reporting to the Global HR Operations lead within the COO People domain.   

Our ING Growing the Difference strategy is all about empowering people to stay a step ahead in life and business. It is important that our Human Resources team can help ING deliver on this strategy. To do so, Global HR has a People Vision - to build the craftsmanship and engagement of everyone at ING for them to deliver on the purpose and the strategy of our bank. We do this by creating greater leaders and better managers and by offering people services that create a differentiating employee experience. 

As the Global Head of Talent Operations, you will be at the forefront of empowering our teams globally through operational delivery of recruitment, learning, travel and International Mobility services (i.e. Talent Services) that align with our business goals. This role requires a seasoned leader with a deep understanding of these operational processes, you will implement, operationalise, and continuously improve all 4 areas. You will be responsible for the key operational processes that ensure that the skills, knowledge, and abilities of ING's workforce meet the organization’s present and future needs. The success of this role is being measured against set KPIs at global and central level.

Roles & responsibilities 

• Operational delivery

• Manage, monitor, and improve the operational performance from our operations teams and vendors to further improve our employee experience

• Efficient and standardized processes in all areas to optimize operations

• Roll-out of projects in the 4 areas of talent operations

• Accountable for the rollout of projects, e.g. ING's RPO rollout with Randstad Sourceright, implementation of add-ons to Workday Learning, ensuring smooth and correct integration between Assignment Pro and Workday

• Strategy around HR Operations

• Ensuring our HR Operations in these 4 talent areas support key business goals such as talent development, employee experience and operational efficiency, with a clear view on KPIs and what good looks like.

• Team management

• Day-to-day management of a remote team

• Set high standards for quality within the team

• Establish processes that allow the team to work efficiently and accurately

• Team is properly staffed (quality and quantity)

• Focus on (individual) development and continuous improvement of individual and team performance.

• Set appropriate performance objectives for direct reports and hold them accountable for achieving these; recognize achievements and take appropriate corrective action where necessary

• Foster an open, collaborative accountability culture within the team. Encourage team members to share their opinions and know when to listen, empathize, respond, or act on team input.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.​

Experience

• A Master’s degree in preferably in Human Resources, Economics or Business Management

• +8 years’ experience in Digital Transformation, HR technologies, and process improvement initiatives

• +6 years’ experience in leading a cross-functional team

• General HR experience in a global, complex environment

• Deep understanding of at least 2 of the 4 talent services

Competencies

• A strong drive to improve operations and employee experience

• Proven track record of vendor management experience

• Demonstrates operational efficiency by acting in concise manner

• People knowledge, excellent stakeholder management skills, superior (data) analytic thinker, understands the social and personal implications of the different talent areas

• Long-standing project management experience

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life and reward our people with a generous benefits offer and employment conditions.