Assistant Manager

Description

POSITION TITLE: Restaurant Assistant Manager-FOH

DEPARTMENT: Operations

REPORTS TO: Restaurant General Manager

SUPERVISION EXERCISED: All team members associated with the responsible store

POSITION STATUS: Full Time Availability with Benefits

We hire SMILES! Our team is everything to us. We love what we do, and we love to share our passion for the art of breakfast, brunch, and lunch within our community.

ABOUT US

T’s Restaurant Group is a growing, family-owned restaurant group that has been a Rhode Island tradition since 1982. We currently have three locations in Cranston, East Greenwich, and Narragansett. With a commitment to carefully sourcing local food and products around the New England area. With an eye on sustainability and a partnership with family-owned farms and businesses, we support real food, fresh ingredients, local purveyors, and sustainable choices whenever possible.

We are devoted to providing our teams and guests with a culture of gratitude, respect, safety and belonging. We value life’s journey and believe in sharing in the journey together, celebrating life one day at a time, one plate at a time.

ABOUT THE POSITION

The Restaurant Assistant Manager is responsible for supporting the management in the daily operations of the restaurant, including, but not limited to, the selection, development, and performance management of front of house team members. This individual will be responsible for contributing to the overall service quality of the restaurant by providing support to the team and ensuring a quality guest experience. 

Other responsibilities and duties are as follows:

Guest Service:

• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service always with the T’s touch points of hospitality.
• Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Promote T’s commitment to serving smiles.

Team Building:

• Always promote the T’s team spirit of positivity and team centered approach to the hospitality and culinary experience in all ways.
• Create a culture of fairness by following T’s policies, procedures, job description and training programs and by maintaining healthy boundaries with team members.
• Provide coaching to team members regarding operational and procedural issues.
• Assist with the interviewing, hiring, supervision, development and, when necessary, termination of team members.
• Train and develop team members by providing ongoing feedback and establishing performance expectations.

Operational Responsibilities:

• Ensure a safe working and guest environment.
• Fully understand and comply with all federal, state, county and municipal regulations and reporting requirements that pertain to health, safety and labor requirements of the restaurant, team members and guests.
• Assist in managing shifts which include daily decision making, daily scheduling needs, operational planning, while upholding standards, product quality and cleanliness.
• Investigate and resolve complaints concerning food quality and service.
• Supervise portion control and quantities of preparation to minimize waste.
• Fill in where needed to ensure guest service standards and efficient operations.

Financial:

• Control cash and sales receipts in accordance with restaurant policies and procedures.
• Adhere to company standards and service levels to increase sales and minimize costs.
• Ensure that end of day receipts is correct and deposited to the bank at the end of the shift.

Food Safety:

• Enforce sanitary practices for food handling, general cleanliness, and specified maintenance.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Assist in daily food preparation.
• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies when needed. 
• Adhere to Food and Alcohol Safety.

Community Involvement:

• Provide strong presence in local community and high level of community involvement by restaurant and personnel.

Other Duties:

• Perform other duties as assigned.

PERKS AND BENE