Employment Type:

Full time

Shift:

Description:

GENERAL SUMMARY:
The Enrollment Assistant plays a pivotal role in ensuring the seamless operation of the Office of Admissions and the Registrar’s Office at Mercy College of Health Sciences. This position demands a high level of accuracy, attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment. The assistant will be responsible for precise data entry, meticulous filing, and providing exceptional service to students and visitors. Additionally, the role requires sophisticated problem-solving skills and the capacity to handle confidential information with discretion and integrity.

ESSENTIAL FUNCTIONS:

• Data Management: Perform accurate data entry and maintain organized filing systems to ensure the integrity and accessibility of student records.

• Customer Service: Serve as the primary point of contact for students and visitors, addressing inquiries and providing information with professionalism and courtesy.

• Communication: Answer and direct phone calls promptly, relay messages accurately, and correspond with students and staff through various channels.

• Administrative Support: Assist in the preparation and distribution of materials, manage schedules, and support the operational needs of the Admissions and Registrar’s Offices.

• Confidentiality Compliance: Handle sensitive information in accordance with HIPAA and FERPA regulations, ensuring confidentiality and compliance with institutional policies.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Education: Associate degree or equivalent experience.

• Experience: Minimum of two years in an office environment, preferably within higher education or administrative support roles.

• Technical Skills: Proficiency in Microsoft Office; experience with Colleague or similar student information systems is preferred.

• Communication Skills: Strong written and verbal communication abilities, with a focus on clarity and professionalism.

• Organizational Skills: Demonstrated ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines.

• Attention to Detail: Exceptional attention to detail to ensure accuracy in data entry and document management.

• Confidentiality: Understanding and adherence to confidentiality requirements, including HIPAA and FERPA compliance.

EQUIPMENT/TOOLS:

This position regularly utilizes the computer, photocopier/scanner, printer, and telephone.

WORKING CONDITIONS:
The position is based in a standard office environment with no substantial exposure to adverse environmental conditions.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.