Customer Support Advocate

<div class="content-intro"><h2><span style="font-size: 18pt;"><strong>About Taskrabbit:</strong></span></h2> <p>Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.</p> <p>At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.&nbsp;Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.</p> <p>Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories.&nbsp;Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!</p></div><h2><strong>About The Role:</strong></h2> <p>As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.</p> <h2><strong>What You'll Work On:</strong></h2> <p><strong>Customer Obsessed:</strong></p> <ul> <ul> <li>Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.</li> <li>Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.</li> <li>Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.</li> </ul> </ul> <p><strong>Insight/Metrics Driven:</strong></p> <ul> <ul> <li>Understand customer needs and preferences through direct interactions and feedback.</li> <li>Use feedback to make informed decisions aimed at improving customer satisfaction.</li> <li>Spot trends in customer inquiries and behavior to better anticipate their needs.</li> <li>Regularly assess and adapt your approach to ensure a positive customer experience.</li> </ul>