Senior Business Analyst (Personal Insurance)

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Human Resources, Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$91,800.00 - $151,600.00

Target Openings

1

What Is the Opportunity?

Under limited supervision, the Senior Business Systems Analyst is responsible for working with stakeholders to elicit, analyze, specify and validate business and solution requirements to meet business needs. Must be able to bring together a diverse stakeholder group, drive consensus and create a shared understanding between the customer community and the solution delivery team while maintaining alignment with Business and IT Strategies. Using knowledge of business goals, help translate strategies and initiatives into action plans with required deliverables for agile teams. The Senior Business Systems Analyst is able to independently transition to unfamiliar business and systems domains. This job typically acts as a team lead for analysts across multiple teams/products. The Senior Business Systems Analyst provides direction, coaching and mentoring to less experienced analysts and may formally lead other business analysts.

What Will You Do?

• Identify, refine, and accurately articulate the business objectives and value proposition of assigned initiatives. Bring alternative perspectives and influence consensus among stakeholders.
• Ensure the solution (people, process and technology) meets the program and/or project objectives and is aligned with business and IT strategic direction. Participate in the development of a compelling business case that measure and communicate proposed project benefits.
• Participate in determining how acceptance criteria, solution planning and documentation will be approached and managed for a particular set of teams and product following enterprise and division best practices.
• Work with Agile Product Owners to develop requirements work plans, identify task dependencies, develop estimates and determine resource skill requirements; support risk management and change management activities.
• Provide support and mentoring to other analysts and team members to facilitate a better understanding of requirements techniques, processes and deliverables required to support successful project delivery.
• Elicit, analyze, specify and communicate business, system and implementation requirements.
• Provide analysis and documentation to support potential solution trade-offs and assist with defining the path forward.
• Effectively verify and validate desired business outcome; ensure acceptance criteria supports the delivery of business value, fulfills goals and objectives, and meets all stakeholder needs.
• Work with stakeholders to prioritize requirements effectively based on business value, risks and constraints.
• Effectively identifies and manages requirements conflicts and issues to resolution.
• Ensure that requirements are understood and approved by all stakeholders.
• Manage requirement traceability and changes throughout the product lifecycle.
• Measures and tracks quality of business analysis work.
• Assist in defect resolution.
• Simultaneously support multiple initiatives as assigned.
• Mentor other team members and contribute to the Business Analyst Community of Practice
• May formally lead other business analysts
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• At least 5 years of experience in Business Systems or equivalent preferred.
• Bachelors degree in Business, MIS or other related field preferred.
• 2+ years of experience working in Agile product teams.
• Knowledge of P&C underwriting practices
• Experience delivering technology products, specifically APIs preferred
• Experience leading others with the ability to earn trust wh