Manager of Applications and Data Services

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Manager of Applications & Data Services will effectively lead, manage, motivate, and direct the strategic vision for a team of application support and business reporting specialists.  The Manager will oversee both on premises and SaaS third party applications and data systems used within the bank ensuring efficient operation, data integrity, and compliance. The incumbent will deliver business application support for banking operations and understands data and predictive analytics.  In addition, the incumbent will be expected to understand the needs and objectives of business line partners and define strategies to deliver services and solutions.  

WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States.

Job Responsibilities:

• Direct a proficient team of data and application professionals who ensure the seamless performance of all core banking systems and critical business applications inclusive of third party applications both on premise and SaaS solutions that integrate with the core banking system.
• Responsible to provide data reporting and analytics for business decisions, financial reporting, operational process and controls. 
• Serve as a subject matter expert to understand data elements and usage to support development, integrations to third party applications, and critical reporting.
• Development and productivity of individual group members as well as developing a culture of inter-group and inter-departmental teamwork and frequent communication.
• Partner or lead key projects, for strategic business initiatives and projects. 
• Lead core banking system conversions, acquisitions, or divestitures by executing task deliverables and ensuring change management guidelines are met.
• Serve on various committees, task forces, and project teams to enhance the development of new products and services, or implementation of systems or process designs. 
• Collaborate with members of senior management and line of business leaders to align the strategy with the overall business objectives of the bank, ensure that department’s tactical plans support the business lines’ goals and objectives and ensure regulatory requirements are satisfied.
• Manage third party application vendors and monitor performance and capacity requirements for supported applications.
• Support Teams with trouble shooting and providing problem resolution for production issues, application performance and product or data anomalies.
• Work with internal and external audits, regulators and Compliance to fulfill data request for audits, performance of controls, regulatory compliance and completeness and accuracy validation.

Minimum Qualifications: 

• Bachelor’s Degree is in Computer Science, Management Information Systems or related field is required.
• Must have a minimum of 10 years of progressive management/supervisor experience in a high-volume, deadline-dependent, production environment in the banking industry.
• Must have 10 plus years demonstrated experience supporting on prem, hosted, and SaaS applications, including application lifecycle management.
• Prior banking and or financial services industry experience is required.
• Must have extensive knowledge of business and banking application systems with in-depth knowledge of loan, deposit and customer applications and compliance knowledge, and operations in multiple financial services disciplines (i.e. deposit servicing, lending operations, audit and risk).
• Demonstrated experience with FIS and/or FISERV core banking systems highly preferred.
• Experience with Salesforce is preferred. nCino experience is a plus.
• Competency or direct experience within banking operations and financial business applications.
• Demonstrated experience providing data reportin