FID Business App and Reporting Manager

FID Business Applications - Reporting Manager
The Fraud Business Applications Manager (FBAM) is responsible for interfacing with Technology, and the various sub teams within Fraud Department, to establish and evaluate business requirements and deliver new or modified software systems enhancements and / or integration solutions.   Position Responsibilities:

• Participate in the design, development, testing and implementation of enhancements required maintaining the business unit's success.
• Utilize all appropriate departmental guidelines and processes in the development effort.
• Develop appropriate application documentation.
• Facilitate the communication of client project priorities.
• Provide information to identify and assess project dependencies affecting business units.
• Assist in the management of business application portfolios thru the evaluation and assessment of risk as part of the life-cycle analysis of IS portfolio components.
• First line support for incident management problems and issues related to FID applications.
• Drive end-to-end production support incident management which includes identification of impacted areas/applications, coordinating client engagement and communication and driving the completion of root cause analysis.
• Develop and maintain applications documentation.
• Proactively maintain Fraud applications.
• Vendor upgrades. Ensuring compliance with departmental standards -Enhancements to allow for continuous application performance improvement.
• Facilitate the gathering of business requirements for enterprise and business application integration, service activation and other software development and enhancement.
• For new ideas, work with various business unit personnel to develop scope, goals, objectives, and business and system requirements while ensuring complete traceability to project objectives.
• Research client requirements via industry standard analysis techniques such as data flow modeling, case analysis, workflow analysis, functional decomposition analysis, data and object modeling.
• Consult with business unit and IS management regarding project constraints.
• Participate in the design, development, testing and implementations of required application changes to support the current, and ever-changing, regulatory environment and requirements.
• Utilize all appropriate departmental guidelines and processes in the development effort.
• Develop appropriate application documentation based on assigned projects.
• Support the compilation of various management reports on an as needed basis.