Surgical Scheduler, Senior Specialist - Surgery

The Surgical Scheduler, Senior Specialist is a lead individual, proficient in the surgical scheduling process, overseeing a group of Surgical Schedulers responsible for servicing providers across the system in multiple locations at a high volume of visits. This individual takes the lead in troubleshooting scheduling and related issues and monitors workflow for efficiency of service delivery.

• Responsible for the coordination of all O.R. surgeries and procedures.
• Monitors front office workflow and make adjustment to ensure optimum delivery of service.
• Responsible for the verification of patient demographics and obtaining pre-certification from insurance carriers for all O.R. surgeries and procedures
• Responsible for obtaining patient medical clearance.
• Takes the initiative in the resolution of patient issues or answer questions regarding policies and procedures.
• Places surgical confirmation calls one day in advance of a scheduled surgery or procedure date
• Schedules post-op follow-up visits with providers.
• Functions as liaison between referring physicians and surgeons for the communication of clinical data and to determine O.R. scheduling, etc.
• Trains and mentors other Surgical Scheduling Coordinator(s) or less senior staff within the unit.
• Collects and distributes appropriate paperwork to internal and external parties to coordinate the surgeries.
• Records of hospital reservation and pre-admit data in the CERNER system.
• Inputs surgical information in EPIC.
• Coordinates surgeries at multiple institutions each with individual and different requirements.
• Coordinates surgeries between multiple surgeons and departments for the purpose of co-surgical completion of cases: Neurosurgery, General Surgery, Pediatric Surgery; and many cases with the Oral and Maxillofacial team for facial reconstruction.
• Monitors hospital O.R. block time schedule to assure a surgeon is assigned the appropriate room.
• Coordinates COVID testing appointments for all surgical cases
• Informs O.R. staff about any special instruments needed for a case.
• Works closely with clinical and billing team to ensure proper coverage and all authorizations are in place before surgery
• Coordinates peer to peer communications between insurance carriers and surgeons
• Works closely with hospital billing for coordination of case authorization
• Performs other duties and responsibilities as assigned

• Associates or Bachelors degree is preferred, or a combination of related experience and education.
• 5+ years of scheduling experience (preferably surgical scheduling) or closely related healthcare administrative experience.

 

Non-Bargaining Unit, 862 - Surgery - ISM, Icahn School of Medicine

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

 Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere,