Principal Program Lead, National Accounts

Overview

This role is responsible for helping integrate Design needs with our National Account partners as it relates to the sourcing and managing of building materials and finishes incorporated into Chick-fil-A Restaurants. This role provides support to new construction, reinvestments, rollouts and the day-to-day needs of our business. This individual will serve as the primary interface between internal staff and our suppliers. This role will execute work in assigned categories to support Chick-fil-A’s ongoing innovation associated with the Accelerating New Restaurant Growth, change in Existing Restaurants and the development of Restaurant Ecosystems. They will research and assist in developing primary and secondary supply chains as it applies to the evolving global supply of products for Chick-fil-A Restaurants in North America. This role will be responsible for developing data analysis and communications tools needed by the entire National Accounts team to manage supplier performance and use influence on the strategic direction of National Account programs which may have broader impact across RD.

 

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Serve as supplier’s primary contact to Chick-fil-A for their product or service
• Serve as a liaison from Design to Development & Construction, and Existing Restaurants (Strategic Reinvestment & FM) as it relates to building materials negotiated and sourced by Chick-fil-A
• Review drawing updates to identify new or changing material needs
• Lead strategic sourcing process for assigned categories, including clear requirement and service level definitions, contract negotiations, supplier selection and management of the commercial aspects of the supplier relationships
• Understand industry best practices and respond to changes in the internal and external business environment to secure best value from the supply base
• Apply knowledge of contractual terms and conditions to ensure appropriate risk mitigation is addressed in master agreements
• Document program terms and communicate requirements to construction teams and supply partners
• Lead, coordinate and deliver supplier performance appraisals and manage both performing and underperforming suppliers assigned to this role
• Track and report program improvements and financial benefits
• The ideal Principal Program Lead, National Accounts has a strong understanding of complex negotiations and holding parties accountable for performance across various organizational dimensions.
• Proven track record of success in both professional and academic environments
• Strong written communication and presentation skills
• Strong data analytic capabilities
• Ability to build effective relationships with Chick-fil-A Staff, Operators and vendors

 

Behaviors Most Critical to this Job

• Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results

 

Communication Skills:

• The ability to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect across all levels of leadership

 

Customer Focus:

• Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand stakeholder information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

 

Drive for Results:

• In an environment of ambiguity, can be counted on to exceed goals successfully with regular guidance and coaching from his/her people leader
• Willingness to strive to complete quarterly and annual goals related to sourcing new vendor, vendor management and supplier relationships

Minimum Qualifications

• Bachelor's degree in Engineering, Supply Chain, Construction or Finance
• 7+ years work experience in related field
• Experience in managing complex negotiations
• Strong financial analysis skills

Preferred Qualifications

• Masters degree
• Restaurant industry experience

Minimum Years of Experience

7

Travel Requirements

40%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Masters Degree

Major/Concentration

Engineering, Supply