Senior Customer Success Architect, Data Discovery

Strength in Trust 

Imagine being part of an organization dedicated to unlocking the potential of every company to thrive while championing what's good for both people and the planet. At OneTrust, we leverage cutting-edge technology and a pragmatic approach to privacy, GRC (governance, risk management, and compliance), ethics, and ESG (environmental, social, and governance) to create a straightforward platform that amplifies the global push for Trust Intelligence.

Trust serves as the bedrock of every successful business, and OneTrust delivers the technology that empowers you to transform the promise of trust into reality.  We recognize and reward top talent with competitive total packages, including equity for all, performance bonuses, and retirement savings with matching contributions.

The Challenge

We're looking for a Senior Customer Success Architect to join our Customer Success team. The ideal candidate will need to have good working knowledge of Kubernetes. In this role, you will act as a Data Governance product expert and evangelist. This person will be required to have deep expertise in how our customers use the Data Discovery and Data Catalog subset of our solutions. Your main goal will be to use your deep expertise to deliver valuable solutions to customers as well as provide thought leadership internally to shape product direction and our internal methodology on how our customers should leverage our products. This person must be highly collaborative, possess an inquisitive spirit, and be able to successfully manage ambiguity and frequently changing priorities. The position requires above average attention to details, technical acumen, concern for the accuracy of work, and strong commitment to tasks meeting deliverable dates.

Your Mission

• Create long-term relationships with OneTrust product, development, and technical teams
  -> Share our product direction with our customers and share customer input with our product and engineering teams
• Work with our Customer Success Managers to deliver outcome-based Data Governance product solutions
  -> Understanding how our clients have implemented the OneTrust Data Governance technology to discover and classify structured and un-structured data across a variety of systems both cloud and on-premise
• Translate business requirements into functional and technical product solutions
  -> Enabling further classification through a variety of different data sources
  -> Further partnering with our Customer Success Managers and clients to develop actionable data policies off the data they’ve mapped and classified.
• Spreading that expertise by hosting trainings, client sessions, webinars, and informal teaching
• As new offerings and enhancements are developed, you contribute to scoping their development,adoption, and stabilization
• Work daily with key stakeholders to provide solutions, guidance and product expertise
• Accelerate customer value through your knowledge of the OneTrust solutions
• Conduct assessments to review customer product usage and provide recommendations forimprovement
• Share our product direction with our customers and share customer input with our product andengineering teams
• Develop technical solutions to customer problems and initiatives

Your Experience Includes 

• BA/BS in a related subject is required
• 4-6+ years in a role within software consulting or related experience
• Advanced working knowledge of containerization, orchestration and related infrastructures such as Docker, Kubernetes, and OpenShift (2+ years)
• Expert knowledge of public cloud infrastructure such as AWS, Azure and Google Cloud (AKS, EKS, GKE, Drivers, Storage, VPN, Subnets)
• Expert Linux and Windows administration skills
• Effective communication skills. Proven success in and genuine enthusiasm for working with technical teams
• Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management
• Experience within the Technology/SaaS industry
  

Extra Awesome

• Relevant certifications (CIPP/E, CIPM, CIPT, FIP, etc). 
• GRCP certification.   
• Familiarity of privacy, ethics, security, compliance, or sustainability concepts or industry trends.

Benefits

As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that’s just the beginning!).  

Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here’s what you can expect from our OneTeam Total Rewards Program: