Staff Software Engineer - Access Analysis

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the team: 

The Access Analysis team’s mission is focused on providing customers awareness about how and why they do or do not have access to resources on the ServiceNow platform, as well as insights and simulations to modify access and how that impacts their security. We do this by building backend services to listen on access requests and visualizing this through a rich user experience, that relies on the power of the NOW platform. 

What you get to do in this role: 

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)  

• Work with the product owners and designers to understand requirements and refine scope of work 

• Own your code from design, implementation, test automation and delivery 

• Collaborate with your fellow developers, and on other teams, and quality engineering peers 

• Contribute to both new products and features while also enhancing the existing product suite  

• Shape intuitive user experiences and customer journeys across our product suite 

• Troubleshoot customer environments and debug code 

• Explore and integrate ServiceNow AI capabilities into our products 

• Mentor peers and foster a culture of knowledge-sharing and engineering excellence 

Qualifications

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• A proactive mindset and strong initiative 

• A collaborative spirit and curiosity to ask questions and learn continuously 

• Experience designing, building, and shipping software to production environments 

• Proficiency in debugging tools and resolving product issues 

• A track record of supporting customers with critical production issues 

• Experience mentoring engineers and guiding technical decisions 

• The ability to balance individual preferences with team and product priorities 

• A reflective approach to work, with interest in integrating AI into workflows and decision-making 

Must Have Qualifications:  

• 8+ years of software engineering experience; or 6+ years with a Master’s degree 

• Strong proficiency in Java or similar object-oriented languages 

• Experience developing applications in JavaScript 

• Solid understanding of data structures, algorithms, design patterns, and performance optimization 

• Strong analytical and design skills 

• Experience mentoring engineers and supporting production systems 

Nice to Have Qualifications:  

• Experience with modern UI frameworks such as Angular, React, or Vue 

• Familiarity with ServiceNow platform features and scripting (Glide, Flow Designer) 

• Exposure to AI-powered tools and workflows 

• Passion for web technologies, reusability, and component-based architecture 

• Hands-on software engineering experience in the security domain 

FD21

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is bas