Strategic Account Manager

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The purpose of Strategic Account Manager is to enable the best customer experience for the end-to-end customer journey and deliver operational excellence with high quality, innovative diagnostics  solutions to customers and patients in Finland. Your role will position Roche as partner of choice and inspiring leader in the segment and this is a permanent role.

The Opportunity

• You Serve as the primary account contact with a responsibility to partner with customers and laboratories/organizations that require our portfolio, solutions and services.

• You strategically focus and increase a valuable customer experience, maintaining customer communication and customer relationship by identifying new business opportunities and influencing the acceptance and use of the company's products. 

• You lead cross-functional experts so internal capabilities are applied for the successful execution of our customer strategy.

• You establish and maintain a coordinated customer strategy under consideration of internal and external factors.

• You are responsible with the contract management team to complete contract terms and conditions and work together  to ensure timely delivery of projects that support the client’s business.

Who You Are

• You are experienced with strategic implementation and optimization of sophisticated sales processes, preferably in a hospital or laboratory environment. 

• You demonstrate knowledge of sales strategies and tools, and how these can be applied to different solutions and markets. 

• Knowledge of the different available tools (Miller Heiman, Salesforce) is desirable.

• You have a good understanding of local purchase laws and regulations.

• You are fluent in written and spoken Finnish & English.

Contact : jaana.mantere@roche.com if you have any questions. Posting is open for 2 weeks for application and can be closed earlier if a suitable candidate is found.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.