Director/Senior Director - Product Strategy

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• About Salesforce

• We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• Salesforce, the AI CRM leader, is seeking an innovative, expert Communications Cloud Strategy & Solutions leader with a track record for driving thought leadership & transformation in the Communications (telecom) sector. This role is responsible for guiding the future of the Salesforce Communications Cloud platform and will be a key Product Strategy & Solutions lead.
  
  This pivotal leadership position relies on your deep industry expertise to influence our roadmap, support our growth ambitions, and work directly with customers to ensure their success. You will help customers understand our roadmap and evolve their own deployments to take advantage of new capabilities from Core.  You will also play a role in driving pipeline growth for Communications Cloud in collaboration with our Marketing, Sales & Partner teams. Lastly, you will help influence our roadmap leveraging both your deep industry knowledge and the needs of our customers.

• 
  The ideal candidate is a strategic visionary with a strong bias for action, who thrives on navigating ambiguity, working in a fast-paced, startup-like environment, aligning executive collaborators, and thinking globally. You possess a profound understanding of the Communications industry—including critical trends like network monetization strategies,  evolving business models beyond traditional telecom, and in how AI  could address accelerating customer experience expectations all in the context of evolving competitive and regulatory pressures.

• Key Responsibilities:

• 1. Industry Leadership & Customer Engagement (Communications Industry Focus)

  • Customer & Executive Engagements: Engage customers and their executives through planned strategic meetings, 1:1 engagements, and roundtable discussions to build strong, lasting relationships. Build trust by flexing industry expertise and understanding their unique business drivers. Proactively build our networks to help grow Salesforce awareness in the Communications industry and create greater "stickiness" within key accounts. This includes supporting pre-sales engagements and post-sales implementations to ensure our solutions deliver desired business outcomes.

  • Thought Leadership & Industry Expertise: Develop and deliver impactful thought leadership (e.g., presentations, publications, webinars, industry event keynotes) that positions Salesforce as a leading partner for digital transformation. Leverage deep Communications industry experience to bring a Salesforce-agnostic perspective on key sector challenges and opportunities. 

  • Develop adoption strategies and pathways to help our existing customers fully exploit the power of the Core platform.

• 2. Go-to-Market & Commercialization (Communications Industry Focus)

  • GTM Strategy & Planning: Develop, own, and execute a comprehensive go-to-market strategy and operational plan in collaboration with global & regional Marketing, Sales, Sales Enablement, Alliances, Sales Support, and Product teams.

  • Product & Feature Evangelism: Act as a primary champion for Communications Cloud. Promote, enable, and evangelize new features and capabilities with Marketing, Sales,