Regional Director of Pharmacy Operations - FQHC/Ryan White Pharmacies (Remote)

Regional Director of Pharmacy Operations (FQHC & Ryan White Pharmacies) (Remote)

 

SUMMARY

 

Responsible and accountable for all operations within a defined geographical region for FQHC & Ryan White owned pharmacies. Shall be readily accessible to pharmacy staff and shall participate in departmental long-range planning. Demonstrate leadership and commitment to total quality management (TQM) including customer satisfaction and performance improvement. Adhere to and support all departmental policies, procedures and initiatives.

 

ESSENTIAL FUNCTIONS

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

MANAGERIAL RESPONSIBILITIES:

• Oversees store business operations within assigned region including financial responsibility and accountability. Manages P&L/financials including expense control.
• Manages subordinate employees, including but not limited to Pharmacist-In-Charge (PICs). 
• Interviews potential candidates for open subordinate positions; makes hiring decisions as necessary.
• Provides clear goals and ensures appropriate access to training, coaching, and feedback. Ensures effective formal and informal performance management.
• Appraises subordinate’s performance through a formal review process on an annual basis as designated by Human Resources.
• Corrects behaviors and disciplines employees as necessary.
• Addresses escalated complaints and resolves issues.
• Applies good business process techniques and manages execution through key performance metrics and indicators.
• Oversees relocations, remodels, new store openings and closings.
• Participates in mid to long range strategic planning for business.
• Performs duties in accordance with established SOPs and aligned with the core values of the company in the best interest of our customers.
• Develops and mentors PIC’s, managers and others for professional development and succession planning.
• Ensures prompt and smooth implementation of new pharmacy programs and ensures their continued execution.
• Ensures proper staffing levels in pharmacies and schedules temporary staff as needed.
• Other duties as assigned.

 

 

CLINICAL OVERSIGHT: 

• Participates as a member of the Clinical Oversight Body and Quality Management Committee.
• Ensures compliance with FDA mandates and self-imposed manufacturer restrictions on particular drugs, as applicable.
• Contributes to the development and annual review of the patient management program.

 

 

OVERSIGHT OF PHARMACY EMPLOYEES AND FACILITIES: 

• Responsible for the overall safety and security of the pharmacy facilities and its operations.
• Ensures organizational and store compliance with Federal, State and local laws and accreditation standards as well as company policies and procedures. 
• Reviews and monitors dispensing incidents.
• Accountable for Loss Prevention activity including investigations of unexplained losses; monitors for LP compliance. Oversees and audits physical inventories at each site.

 

 

BUSINESS DEVELOPMENT:

• Partners with PICs and Regional Sales Managers to participate in sales and business development activities. 
• Sets goals, strategies and expectations for retention of existing business and achieving growth imperatives.
• Oversees operational implementation of new business contracts including 3rd party, manual and 340B programs.
• Interacts and partners with PMA clients/owners for account management activities when applicable.
• Interacts and partners with Omnicell Specialty Pharmacy PMA Sales and Implementation teams when applicable.

 

 

BASIC QUALIFICATIONS:

• Pharm.D. or BS Pharmacy degree from an accredited college of pharmacy required. 
• Must possess a current Pharmacist license in good standing in the state in which they reside. 
• 340B experience and 5+ years of retail, specialty or mail-order pharmacy management experience. 
• Thorough knowledge of pharmacy operations, workflow, pharmaceutical care and pharmacy benefit management (PBM) practices. 

 

 

PREFERRED QUALIFICATIONS: 

• Multi-site management experience (strongly preferred). 
• Clinical and Quality improvement experience preferred. 
• Previous FQHC & Ryan White Pharmacy/ies experience.
• Experience working for underserved communities.

 

 

COMPETENCIES

• Strong leadership s