VP Renewal Account Executive

Renewal Account Executive-VP

Do you have experience delivering enterprise products and services in a high-growth environment?

Are you a global collaborator with experience in leading delivery operations?

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.

Renewal Account Executive, Vice President

Work from Home

The Renewal Account Executive (RAE) leads the renewal process with overall responsibility for retention of existing revenue and services.  The RAE works closely with the Strategic Account Executive (SAE), Client Executives (CE), Delivery Solutions leads and our large, strategic external clients through the renewal process of maintenance, expanded services, price adjustments and extending the tenure and lifetime value of our customers. The RAE will collaborate and partner with SAEs/CEs/Solution Leads advancement of the customer journey through the client lifecycle and the renewals process. RAEs will foster strong rapport building and consultative partnership with strategic and large clients including client contacts, procurement, and/or third-party consultants. The RAE will be responsible for identifying possible roadblocks to solutions longevity within accounts. The Vice President will need to manage a portfolio of large renewal accounts and provide strategic oversight, ensuring successful negotiations, long-term client satisfaction, and revenue growth. They will work closely with key stakeholders to drive renewal strategies, mitigate risks, and reinforce the value of our solutions. Additionally, the Vice President will play a critical role in shaping renewal best practices, optimizing processes, and aligning renewal efforts with broader company objectives.

Sales Process

• Drives revenue and achieves revenue goals through maintaining revenue with Alight’s existing customer base.
• Collaborates and partners with Strategic Account Executives, Client Executives and Delivery Solution Leads to execute and oversee solutions renewal process for existing clients.
• Collaborates to identify factors impacting ability to retain revenue and develops the financial and solution strategy required to retain the revenue.
• Ensures the onboarding and adoption of products, as applicable, and the long-term success of each customer.
• Monitors client satisfaction with solutions and proactively looks for ways to increase solutions scope and scale.
• Actively identify opportunities to increase customer revenue through upsell activities and price increases, as applicable
• Collaborates with pricing, Financials, and is responsible for the negotiations and contracting to drive contract renewal and close renewals deals.
• Collaborates with solution architects, sales support, SAE, CE and Delivery Team to produce proposals and content for finalist meetings / site visits as well as identify and prepare key participants in these meetings.
• Ensures all renewal contracts are signed and go-forward processes are agreed upon with the customer.
• Manage renewal sales pipeline and report renewal activities and KPI’s in regular sales meetings.

Client Relationship Management

• Execute on Renew Every Day initiatives such as