Medical Support Specialist- 01/28/2025

Description

Opening Date: January 14, 2025

Closing Date:   January 28, 2025

Job Title: Medical Support Specialist

Salary/Wage: $25.00/hr

Tribal Level TL 115.1

Location: Lincoln City, Oregon 

Classification: Full-Time, Non-Exempt

Job Posting Number:  2812559 

INTRODUCTION:

 This position provides support to the Lincoln City Health Clinic by facilitating the coordination of patient visits by scheduling, checking in/out, including updates and new patient registration, processing insurance information, obtaining and processing health information, including but not limited to scanning and faxing documents.

DUTIES:

• Serves as key personnel for greeting all visitors to the clinic. 
• Answers all incoming calls and addresses callers need: schedules, processes both urgent and non-urgent messages, transfer to multiple      departments 
• Registration of all new and current patients: including but not limited to scheduling, check in/out, insurance eligibility, determine      tribal eligibility, updating demographic information.
• Distributing office mail and faxes
• Process incoming and outgoing medical record request, while following HIPPA rules and regulations, including pulling records from other portals
• Process incoming and outgoing faxes and mail, including scanning and assigning to different providers within the Lincoln City and Siletz clinic.
• Maintain active accounts to various community health partner HER or records portals.
• Utilize NextGen, PM, EHR, and Document management for appropriate tasks.
• Other duties as needed and assigned.

Requirements

REQUIREMENTS: 

High school diploma or equivalent. Minimum of two (2) year of experience working in a medical setting.

Knowledge of:

• Record keeping and scheduling appointments
• Medical and Dental terminology
• HIPPA rule and regulations

Ability to:

• Ability to work independently with minimal supervision, as well as collaboratively within a team. 
• Demonstrate competent computer skills; with specific experience in NextGen preferred, use a variety of EMR and insurance portals to obtain medical records. 
• Maintain a positive attitude and professional demeanor in all interactions, both written and verbal. 
• Strong analytical and problem-solving skills. 
• Communicate with co-workers, other tribal departments, patients, and numerous community health partners to request and relay information, while ensuring HIPAA rules and regulations are maintained. 

Organize and prioritize tasks, complete with attention to detail and accuracy.