Client Advisor - Wien

<p>A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. </p> <p>Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.</p> <p>WE ARE LOOKING FOR A <u>FULL TIME</u> CLIENT ADVISOR FOR OUR BOUTIQUE IN WIEN. THE CLIENT ADVISOR  WILL BE A KEY TEAM MEMBER IN CONTRIBUTING TO THE STORE BUSINESS THROUGH ACHIEVING SALES GOALS, EXCELLENT CLIENTELING AND ALL KPI GOALS.</p> <p> </p> <p><u>KEY RESPONSIBILITIES</u><u>:</u></p> <p> </p> <p>CLIENT CENTRIC ACTIVITIES:</p> <ul> <li> <p>STRONG PRODUCT KNOWLEDGE</p> </li> <li> <p>MASTER THE CLIENT JOURNEY</p> </li> <li> <p>CREATE STRONG CLIENT RELATIONSHIPS.</p> </li> <li> <p>CLIENTELE AND PROACTIVE ENGAGEMENT WITH EXISTING AND PROSPECT CLIENTS AS PER PLAN DEFINED BY STORE MANAGEMENT</p> </li> <li> <p>DELIVER THE VALENTINO COUTURE SERVICE IN AN IMPECCABLE WAY IN EVERY PHASE (PREPARATION FOR SALE, WELCOME, EXPLORING THE CLIENT, PRESENTATION OF THE PRODUCT, CLOSING AND FAREWELL).</p> </li> <li> <p>FOCUS ON DEVELOPMENT AND RETENTION OF EXISTING CLIENTS, RECRUITMENT OF NEW AND POTENTIAL ONES.</p> </li> <li> <p>ENGAGE THE CLIENT THROUGH EVERY SELLING OPPORTUNITY - WALK IN, PRIVATE APPOINTMENT, PHONE CONSIGNMENTS.</p> </li> <li> <p>ACTIVELY PARTICIPATES TO ACHIEVE THE STORE’S SALES AND BUSINESS KPI’S IN PARTNERSHIP AND OTO APPOINTMENT ROUTINE.</p> </li> <li> <p>ESCALATES ANY CLIENT ISSUES TO TEAM MANAGER (IF APPLICABLE) OR STORE MANAGER/DIRECTOR</p> </li> </ul> <p> </p> <p>MERCHANDISE AND VISUALS:</p> <ul> <li> <p>DEAL WITH ALL SALES AND AFTER SALES ACTIVITIES (BOUTIQUE RETURNS, END OF SEASON, CUSTOMER RETURNS, REPAIRS, COMPLAINTS</p> </li> </ul> <ul> <li> <p>ENSURE PRODUCT MAINTENANCE, REPLENISHMENT ON THE FLOOR.</p> </li> <li> <p>KNOW THE WAREHOUSE STOCK OF ALL CATEGORIES TO ENSURE RE-STOCK SHELVES AND MAXIMIZE SALES.</p> </li> <li> <p>RESPECT ADMINISTRATION AND OPERATIONS PROCEDURES.</p> </li> <li> <p>LIAISE WITH THE IN-STORE VISUAL TO FOLLOW DISPLAY GUIDELINES; VERIFIES AND REPORTS ALL RELEVANT INFORMATION TO STORE MANAGEMENT.</p> </li> </ul> <p> </p> <p>OPERATIONS:</p> <ul> <li> <p>KNOWLEDGE AND UNDERSTANDING OF COMPANY POLICIES AND PROCEDURES.</p> </li> <li> <p>ABILITY TO USE POS SYSTEM TO PERFORM ALL CLIENT TRANSACTIONS.</p> </li> <li> <p>WHERE AN OPS HC IS NOT PRESENT TAKES AN ACTIVE PART TO THE EXECUTION OF OPERATIONAL TASKS (INCLUDING SHIPPING/RECEIVING)</p> </li> </ul> <p> </p> <p><u>REQUIREMENTS</u><u>:</u></p> <ul> <li> <p>MIN 2 YEARS OF EXPERIENCE IN SIMILAR ROLE IN LUXURY RETAIL INDUSTRY</p> </li> <li> <p>PROVEN TRACK RECORD IN SALES</p> </li> <li> <p>EXCELLENT KNOWLEDGE IN PRODUCT AND CLIENT JOURNEY</p> </li> <li> <p>MUST BE A TEAM PLAYER.</p> </li> <li> <p>EXCELLENT ORGANIZATIONAL AND FOLLOW UP AND TIME MANAGEMENT SKILLS.</p> </li> <li> <p>DEMONSTRATES CONFIDENCE AND ABILITY TO DEVELOP RELATIONSHIPS WITH CLIENTS, TEAM AND THE BUSINESS.</p> </li> <li> <p>CLEAR AND CONCISE COMMUNICATION SKILLS – VERBAL AND WRITTEN.</p> </li> </ul> <p>The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.</p>