About the role
Be part of an iconic story.
At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world – and – endless opportunities to design your future. Immerse yourself in Calvin Klein here! (YouTube, Instagram, TikTok)
REPORTS TO: Regional Director, and or District Sales Manager, Area Manager Market Manager
JOB CLASSIFICATION: Exempt
POSITION SUMMARY
Store Managers lead the effort to exceed expectations, provide exceptional service and display passion for our brand.
They are responsible for conducting strategic business analysis, leading a team focused on delivering top line sales results
and managing controllable expenses. Store Managers own the recruitment, talent development, and performance
management of their store team.
RESPONSIBILITIES
Consumer Engagement
• Drives the effort and participation in greeting and offering assistance to every customer and provides real-time
coaching to all store team members.
• Empowers the store team to make decisions that align with brand standards, prioritize delivering an exceptional
customer experience and always place our customer first.
• Cultivates an environment centered around an in-depth knowledge of product and promotions to help explain
value and build brand loyalty.
• Assesses trends and opportunities within the store and market; implements strategies that support the brand
standards, customer service expectations, and connect the store’s goals to the larger business objectives.
Achieve Operational Excellence
• Oversees merchandising execution; analyzes top selling and slow selling items and makes store-based
merchandising decisions that align with brand standards and drive sales results. Adheres to all company policies
and procedures as it relates to inventory control and RFID when applicable.
• Enforces all company tools, policies and procedures; provides loss prevention training and coaches the store team
to maintain awareness and report concerns.
• Directs payroll and scheduling strategies in alignment with budgets; oversees store financials including expenses
and inventory.
• Conducts strategic business analysis and planning; communicates opportunities to senior leadership.
People and Culture
• Sets the staffing strategy and recruits top talent to ensure a best-in-class team; evaluates current talent and
manages succession planning.
• Motivates and inspires the store team to achieve sales goals and uphold brand standards; models expectations,
recognizes outstanding performance and maintains a focus on team development.
• Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers and
the store team professionally, courteously, and respectfully.
• Celebrates and embraces individuality, inclusion and partnership, builds relationships and seeks out feedback for
continuous self-development.
• Champions innovation and change, drives company initiatives, and fosters a continuous improvement
environment.
QUALIFICATIONS
• Minimum of 5 years of retail store management experience required.
• Bachelor’s or Associate degree preferred; high school diploma/equivalent required.
• Flexible schedule required including nights, weekends and overnight shifts; some travel may be requested.
• Excellent communication and time management skills.
• Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds
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