Operations Training Manager - BWW GO

RESPONSIBILITIES

Pre-opening Responsibilities

• Supports Manager of NROs and restaurant-level managers with pre-opening logistics: training materials, uniforms, and Pre-Opening Training Kit
• Participates in weekly BWW GO Open Strong preparation calls with restaurant management team
• Communicates NRO training plan and agenda and coordinates scheduled NRO training sessions with company and franchise leadership teams
• Coordinates the recommended opening inventory pars and delivery timeline with restaurant management

Training Week Responsibilities

• Executes NRO training plan
• Observes and assesses performance of restaurant team during training sessions on skill, accuracy, development, understanding, and application of learned skills
• Leads train-the-trainer (TTT) session with multi-unit operator and restaurant management team ahead of NRO training session
• Leads training week kickoff with support from restaurant management team
• Conducts daily restaurant management team meetings and wrap-up meetings to calibrate NRO performance, set goals, and action steps
• Collaborates and troubleshoots with IT on all technical needs
• Coordinates with Construction and restaurant management team to create turnover punch list items
• Reviews two-week post-opening restaurant support schedule with restaurant management and multi-unit operator

Operations Week Responsibilities

• Conducts daily recap of restaurant performance and execution with restaurant management team and multi-unit operator
• Recommends potential WCTs and possible Shift Manager candidates to management team

Ongoing Additional Responsibilities

• Connects with restaurant and multi-unit operators as needed with frequency to discuss long-term performance
• Coaches teams to provide outstanding guest service, product quality, friendliness, cleanliness, order accuracy, and speed of service
• Supports system-wide rollouts/activations and introductions of new products, tools, and services
• Supports all restaurant training initiatives and programs for consistent execution
• Diligently follows and enforces food and general safety requirements and models behavior that protects them and others
• Leads by example, maintaining an excellent working knowledge, business acumen, and a high proficiency in all aspects of restaurant operations and reporting platforms
• Maintains a culture of diversity and inclusion while personifying company values
• Ensures compliance with all local, state, and federal laws
• Stays current on all federal, state, local, and company-required training and certifications
• As needed, reviews marketing plans, local store marketing (LSM) playbook, commercial strategies, consumer purchasing channels (online ordering and third-party delivery)
• As needed, performs restaurant audits to ensure policies, procedures, brand standards, and reputation are followed
• Other duties as assigned

KNOWLEDGE/SKILLS

• General knowledge of labor laws, health codes, safe food handling and sanitation, safety and security systems and procedures, and computer operations
• Excellent influential, collaborative, and relationship-building skills
• Superior guest service and hospitality skills
• Self-motivated and a passion for teaching others
• Successful management of multiple priorities with attention to detail and organization in a fast-paced work environment
• Works autonomously and cross-functionally with integrity
• Exemplary interpersonal skills
• Strong skills in project management and cross-department collaboration
• Effective and professional written and verbal communication abilities

BUFFALO WILD WINGS CULTURE

Create Legendary Experiences

• Demonstrates a commitment to providing an enjoyable and positive experience for all guests (internal/external)
• Upholds the knowledge of the organization’s products, offerings, and service standards
• Teaches others what makes us different from our competition and the evolving playing field around us
• Responds to guest (internal/external) requests and concerns promptly and in a positive manner
• Inspires team to impress guests (internal/external) with exceptional service
• Takes action on feedback to improve experiences

Sportsmanship/Fun

• Sees success as the entire team working together
• Creates a fun atmosphere for the team
• Partners with others to achieve individual, team, and organizational goals
• Asks questions and listens effectively
• Communicates professionally and