Summer Intern Property Operations - Central Office, Hayward CA

ESSENTIAL DUTIES AND RESPONSIBILITIES

Managing Housing Authority Mail

Responsible for managing housing authority mail correspondences received at the Central Office:

• Scan and distribute appropriately to site staff, other departments, and other Property Operations analysts, as directed.
• Process rent portion changes (tenant portion and subsidy/HAP) as informed by housing authority letters.

Support for Rent Change Process

Responsible for assisting the Property Operations Rent Analyst with tasks related to rent change processes (tiered rent increase, rent decrease), which includes but is not limited to the following:

• Data review, and calculations.
• Mail merge letter templates with spreadsheet information.
• Identifying the need for rent decreases and follow-up actions.

Support for Other Property Operations Analyst

Responsible for assisting the Property Operations Analyst with tasks, such as:

• Assisting with the processing of ledger corrections.
• Review receivable reports and tenant ledgers.
• Processing past tenant balance and security deposit write-offs as assigned.

Special Projects

Responsible for assisting with special projects to improve the efficiency of the Property Operations Department, such as:

• Form revisions and updates.
• Centralized storage of Property Operations documentation.
• Compilation and formatting of job aids and guides.

Actively participate in our culture of inclusivity

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent.
• Ability to give full attention to the needs of the department and actively look for ways to assist.
• Desire and ability to learn new skills.

PREFERRED SKILLS and/or ABILITIES

• PC literate. Knowledge of basic computer Internet use and applications, (i.e., MS Word, Excel, Access, Outlook).
• Good communication (verbal and written), decision-making and evaluation skills.
• Experience working with diverse groups.
• Must be able to maintain confidentiality.

CERTIFICATES, LICENSES, REGISTRATIONS

None.

LANGUAGE, MATH & REASONING SKILLS

Ability to write routine reports and correspondence. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS<