Good Neighbor Team Assistant (Temporary)

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
The Good Neighbor Team Coordinator (GNTC) role supports World Relief Upstate SC’s efforts of building a welcoming community engagement structure that positively impacts clients, volunteers, and the community. This is accomplished through ensuring volunteers are engaged in the development of authentic relationships with immigrants, in fostering welcoming communities for mutual transformation through supporting a strong volunteer onboarding and training experience, coordinating engagement with different programmatic areas, and providing ongoing support and development. The GNTC will be responsible for supporting the successful implementation of the Good Neighbor Team program including onboarding, training, placement, engagement, retention and recognition.  

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Oversee and coordinate the Good Neighbor Team (GNT) program in support of the work of World Relief Upstate       
• Participate in fundraising and building donor relationships       
• Work closely with the Volunteer Specialist, Community Engagement Manager, and church partners to recruit, screen, train, supervise, and support GNT volunteers       
• Communicate with WR resettlement staff (caseworkers, housing coordinator, economic empowerment team, etc.), U.S. ties, and immigrant participants to collaboratively match with trained GNTs       
• Facilitate communication and trainings between WR Upstate staff, GNT volunteers and GNT participants       
• Schedule regular check – ins /debriefs with GNT volunteers, church partners, and clients throughout entire process (6-8 months) of relationship building, volunteer training, matching, active volunteering, and off boarding to ensure meaningful experiences for both volunteers and clients       
• Ensure appropriate communication is happening between the team leader(s) and World Relief Upstate resettlement specialist throughout GNT term       
• Operate as a resource and mediator for volunteers and participants, referring them to internal or external resources and services, as appropriate, or supporting through challenges     
• Provide volunteer appreciation and recognition       
• Maintain up-to-date records of volunteer information, hours and activities, reports; enter data regularly into database, and ensure all PII security protocols are followed by staff and volunteers     
• Train GNT volunteers to accurately and regularly report activities with input from resettlement specialists       
• Maintain current and relevant training materials for GNTs, updating the curriculum as needed       
• Work with WR program staff to creatively adapt the GNT program for asylum seekers and other community partners as needed, collaborating with other WR U.S. offices to share resources       
• Assist the Mobilization Manager and other outreach team members with general volunteer orientations, events, community engagement and program activities       
• Maximize use of World Relief’s e-learning platform “the Workshop” to develop learning pathways for churches and volunteers     
• Assesses potential risks and liabilities of volunteer activities and behaviors, elevating to the supervisor when necessary. 

Knowledge, Skills, & Abilities

•  Strong leadership skills to motivate and inspire a diverse group of people       
• Strong written and verbal communication English       
• Experience working with churches and comfortable with public presentations       
• Demonstrated ability to solve