Director Command Center Communications - Business Transformation Office

JOB SUMMARY

The Director, Command Center Communications will be responsible for the development and execution of Command Center Communications strategy in support of Marriott’s digital and technology transformation. As an integral part of the Business Transformation Office’s (BTO) Change Management + Communications team, the Director, Command Center Communication’s primary focus will be to establish the communication strategy for The Power of M Command Center, including – but not limited to – developing the overall communications approach, creating communication templates, establishing the review and approval processes and coordinating with program and continent communication leads and with other engaged disciplines (e.g., Deployment, Learning). 

The Director, Command Center Communications will leverage the BTO Communication tools and platforms to create unique processes that ensure the timely flow of information from the Command Center to hotels in the Launch phase of their deployment journey and will be a critical business partner to project, initiative and discipline leaders, ensuring key information is delivered to hotels. 

This position will regularly interact with senior leaders across the BTO and will liaise frequently with key stakeholders across the program. The core accountabilities for this position are: 

•             Establish and execute a strategy for identifying, implementing and continually monitoring and improving the effectiveness (e.g., distribution, content management, readability) of Command Center communications

•             Develop and manage Command Center Communications content creation, review + approval and distribution processes

•             Establish processes and templates to enable content creation and delivery by Command Center staff during off-hours

•             Support the Sr. Director, Command Center to ensure critical items and/or issues are being communicated to impacted hotels in a timely and effective manner to enable a successful launch

•             Partner with the BTO Communication leads to share issues being addressed by Command Center communications and ensure they are accounted for in future deployment communications as appropriate

CANDIDATE PROFILE 

Education and Experience 

•             8-10+ years’ experience in communications – ideally in a high-paced, reactive environment – demonstrating a pattern of exceptional performance AND 

•             4-year degree from an accredited university in Communications or related major OR 

•             12+ years of total relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance 

•             Experience managing global communications vehicles, including editorial oversight and content management for websites, email distribution 

•             Experience developing command center, issue triage and/or crisis communications or demonstrated ability to quickly adapt, develop and deliver upon communication needs

•             Possess exceptional written and oral communication skills, can develop clear, concise and logically written business communications as well as deliver recommendations effectively to key stakeholders and demanding audiences

•             Strong personal leadership, organizational, relationship-building and negotiation skills

•             Outstanding formal and informal presentation skills

•             Self-starter with self-confidence, enthusiasm and strong customer service orientation 

•             Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity

•             Experience with transformational change management, including large-scale, global systems deployment a plus

CORE WORK ACTIVITIES 

Managing Work, Projects and Policies 

•             Manages execution of overall Command Center communications strategy, ensuring implementations are consistent in processes, tools and services provided to customers with the overall BTO change management and communication strategy

•             Partners with the Senior Director and key stakeholders to develop and sustain a comprehensive global Operations-facing communications strategy

•             Proactively maintains calendar of all communication needs using established planning tools as appropriate to ensure high-quality deliverables

•             Identifies appropriate and tim