Director - Engineering

Company Description

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Job Description

The Encore Boston Harbor Director of Engineering will be accountable for all aspects of the Facilities Department including in-house construction and maintenance and all building systems. Responsibilities include, but are not limited to: designing and implementing the facilities strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.  

JOB RESPONSIBILITIES:   
•    Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
•    care about everyone and everything
•    show never ending attention to detail
•    take responsibility; don't leave it to others
•    always strive to be better
•    Implements short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
•    Held accountable for departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. 
•    Oversees the performance of team members under his/her area of responsibility.
•    Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.  
•    Administers departmental operating budget and financial controls. Responsible for financial planning, forecast, labor, and payroll for areas of responsibility.
•    Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.  
•    Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
•    Oversees all hiring, performance management, and employee engagement within the department.  Provides training opportunities, constructive and positive feedback to team members within area of responsibility.  Creates a motivating environment.
•    Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
•    Effectively manages internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.  
•    Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
•    Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
•    Ensures that the physical plant (property) is always well serviced and properly maintained.
•    Immediately responds to and makes sound decisions in the event of facility related emergency situation.
•    Ensures facility is in compliance with all applicable codes by authorities having jurisdiction.
•    Ensures that Construction activities do not detract from the guest experience.
•    Liaises with senior executives and department heads to resolve miscellaneous facility and staff issues as needed.
•    Researches ideas and layouts on special projects and obtain pricing, coordinates efforts with Wynn Design & Development for build out and updates.
•    Maintains an inventory of equipment and supplies used throughout the casino and schedule replacements as necessary.
•    Manages a preventive maintenance program for property equipment and routine servicing of equipment.
•    Ensures follow up on accident reports and incident reports.
•    Works with safety as a priority, and follows department and company safety standards.
•    Maintains relevant knowledge of industry through continuing education and training.
•    Performs