Manager, Project Administration - Hotel Refurbishment and Technical Projects

The Manager, Project Administration - Hotel Refurbishment and Hotel Technical Projects is a strategic leadership role responsible for integrating project administration, maritime analytics, and operational strategy to drive excellence across Hotel Refurbishment & Hotel Technical. They play a critical role in the successful planning and execution of large technical projects across the Carnival Cruise Line (CCL) fleet. They work closely with project managers, engineers, and other stakeholders, providing project support, mentorship, and performance oversight to ensure alignment with project goals, timelines, and budgets. This role ensures effective coordination, documentation, and reporting throughout the project lifecycle, while supporting budget management, resource planning, and cross-departmental collaboration. The ideal candidate will bring exceptional organizational skills, attention to detail, and experience in project administration within the hospitality or cruise line industry.

Essential Functions:

• Process Improvement: Identifies business process challenges by analysing process data and metrics and determines processes to be improved. Facilitates teams to critically review current procedures for effectiveness, quality, and simplification. Develops and implements process solutions to improve operational efficiency. Evaluates and documents existing processes, recommends improvements and evaluates the efficiency of changes made to business processes. Develops and designs documents, including training manuals, process outlines, flowcharts, and implementation procedures in compliance with regulatory requirements. Provides training programs on new processes as needed. Manages the Refurbishment Department SharePoint site. Oversees, revises, and updates the department processes and procedures development. Ensures that the Project Team follows the policies and procedures when managing projects.

• Planning Phase: Oversee the administrative aspects of hotel refurbishment & Hotel Technical projects, including scheduling, documentation, resource allocation, and logistics to support project managers and ensure smooth project execution. Manage dashboard document updating leadership. Working closely with directors and VPs to establish full project lists for upcoming drydocks. • Liaison with Finance to confirm CAR numbers that relate to approved projects assigned to the Refurbishment Department. Communicate project list to design team for assignments. Manage sharepoint site where documents are gathered for pricing. Work closely with strategic sourcing for projects over $200k to submit documents for pricing and track pending list of projects per drydock. Manage the RFQ – pricing requests that don’t go through sourcing through refurb department process. Work with the PM assigned for review of quotes prior to award process. Responsible to submit documents to Class and USCG. Communicate with engineers for responses. Convey documents to shipboard and shoreside teams. Collect documents pre drydock for HMP process including Risk Assessment. Work closely with purchasing department to report pending orders, new vendor set up and collecting updated documents. Communicate to vendors proper invoicing process.

• Drydock Phase: Offsite support to theTechnical and Refurbishment project teams during drydock in international shipyards. Managing the inspection process for the refurbishment department. Communicate and manage Close out process

• Team Leadership & Development: Team Management: Lead, mentor, and develop a team of Project Analysts, providing guidance, training, and performance feedback. Foster a collaborative and high-performance culture, encouraging innovation and continuous improvement. Professional Development: Identify training and development needs within the team and provide opportunities for growth. Promote a culture of learning and professional development, ensuring that the team stays current with industry best practices and emerging trends. Performance Management: Conduct regular performance evaluations, setting clear expectations and goals for each team member. Address any performance issues promptly and professionally, ensuring that the team remains motivated and productive.

• Post drydock: Communicate with finance on vendor invoicing updates. Managing contractor evaluation process. Warranty process 1 year post DD

Knowledge, Skills & Abilities:

• Scope: This role has fleet-wide scope, supporting the planning and execut