Associate Systems & Network Administrator

Description

Summary: The role of the successful Network Administrator is responsible for ensuring appropriate availability, security, performance and recovery operations for enterprise class multi-user computer environments. They will perform local area and system wide computer network activities that establish an organized and reliable working environment for the customer or end-user, the JDH employee. In doing so, the Associate Systems & Network Administrator will live by the JDH culture in providing those services in a timely and professional manner all while communicating his/her plans for execution and follow through.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Specifies, configures, installs, and maintains local area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, bridges, switches, modems, cabling, and Internet service providers.
• Implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
• Establishes and maintains network users, user environment, directories, and security.
• Trains users on software and equipment usage.
• Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Communicates standards for use, operations, and security of network, personal computers, and data.
• Communicates with other departments to report and resolve software, hardware, and operations problems.
• Negotiates contracts with and coordinates activities of hardware, software, telecommunications, support, and training vendors.
• Installs and tests software upgrades.
• Implement script and batch files to optimize the efficiency of systems.
• Collects and analyzes network and memory utilization.
• Develops and implements disaster recovery procedures.

Requirements

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical: Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Design: Generates creative solutions; Demonstrates attention to detail.
• Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills: Focuses on solving conflict; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Verbal Communication: Listens and gets clarification; Responds well to questions.
• Change Management: Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Cost Consciousness: Develops and implements cost saving measures; Conserves organizational resources.
• Lives the Culture: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support: Completes administrative tasks correctly and on time; supports organization's goals and values.
• Strategic Thinking: Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Adap