Senior Manager, National Accounts and Electrification

Job Title: Senior Manager, National Accounts and Electrification

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, Inc.-ESI (OLD) 

Job Summary/Purpose

The Senior Manager of Electrification and National Accounts will lead a team to drive customer loyalty and growth of national accounts and electrification solutions approved by each operating company to all customer classes in that operating company. The organization provides technical, commercial, and customer service support through dedicated account management for the national accounts. This includes managing the account level relationship and account planning to drive growth and liaise on national accounts opportunities and issues with the operating companies who own local level relationships. It also will develop and execute strategies to expand our Electrification portfolio, addressing customer needs and capturing market opportunities, of which national accounts customers are a significant opportunity for growth.

The Senior Manager of Electrification and National Accounts will lead the development and implementation of product strategy and roadmaps, sales strategies, customer acquisition, customer service, product management and support to drive adoption and success of the utilities’ offerings under the Electrification framework. In addition, the senior manager will serve as a thought leader for national account relationships and drive the development and implementation of national account strategy and growth and customer satisfaction. They must maintain industry view of best practices and benchmarking to ensure that we are leading in customer engagement with these national customers.

Job Duties/Responsibilities

Product Strategy:

• Maintain a command of in-depth market research and analysis for the electrification strategy, including needs, pain points, and preferences across targeted customers. Use these insights to inform the development of the product and service offerings.
• Collaborate with the utility operating companies and cross-functional teams, including marketing, engineering and operations, supply chain, regulatory and IT, to create an overall product strategy and comprehensive product roadmap that aligns with the utility operating companies’ business strategy. Ensure the product portfolio addresses insights from existing offerings, evolving customer demands and emerging industry trends.

National Account Strategy:

·         Understand and build relationships with national account ecosystem, including customer leadership and decision makers, influencers across customer functions, etc.

·         Nurture strong relationships with national account customers, industry partners, operating companies and internal stakeholders to better understand their business objectives and needs and best practices

 Use these insights to inform the development of the national accounts strategy and clear, coordinated go-to-market sales campaign strategy to ensure a consistent point of contact at the corporate level of national accounts to drive growth and customer satisfaction

Product Management:

• Build relationships with vendors and consultants to design, develop and execute product consultative offerings.
• Lead cross-functional product development teams to identify, evaluate, and select new technologies and solutions to add to the utility's product offering. Ensure these product evolutions address the evolving needs and preferences of customers.
• Establish and maintain strong relationships with manufacturers, distributors, and other industry partners to secure favorable terms and access to the latest technologies.
• Establish robust product lifecycle management processes to continuously monitor the performance, customer satisfaction, and market competitiveness of the utility's electrification offerings. Make data-driven decisions to enhance, update, or retire products based on changing customer demands and industry trends.
• Collaborate with the marketing team to develop comprehensive product information, training materials, and customer-facing resources to support the effective promotion and sale of the electrification products. Ensure all product claims, specifications, and customer-facing information are accurate and aligned