Manager, Compensation & HR Operations

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.

The Opportunity: 

The Manager, Compensation & HR Operations is a highly capable, hands-on leader responsible for executing and supporting the company’s compensation, benefits, and HRIS programs. This role partners closely with HR leadership, Finance, and business leaders to ensure pay and benefits decisions are competitive, equitable, compliant, and aligned to business priorities.

This manager owns day-to-day compensation and benefits operations, provides trusted guidance to leaders, manages core people systems, and oversees key people operations and employee experience functions.

How your role contributes to the success of Vivid Seats:

• Own day-to-day compensation administration, including maintaining compensation data to help provide guidance for promotions, offers, and role changes.
• Support and execute annual merit, bonus, and incentive planning cycles in partnership with HR leadership and Finance.
• Maintain compensation frameworks, pay bands, leveling, and pay transparency documentation.
• Conduct market pricing, benchmarking, and Radford survey submission to ensure competitive and equitable pay practices.
• Administer company benefits programs and 401(k), including vendor and broker management.
• Manage ownership of the HRIS (Workday), ensuring accurate data, effective workflows, and reliable reporting.
• Manage HRIS processes tied to compensation, benefits, promotions, and employee lifecycle events.
• Lead a team of 4 in the HR Operations and Employee Experience functions, which includes overseeing facilities and engagement activities.
• Partner cross-functionally to improve people processes, reduce friction, and support business priorities.

How your role expectations will progress as a Manager, Compensation & HR Operations in the first 30, 90, and 180 days:

30 days in

• Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.
• Build relationships with HR, Finance, Payroll, and key business partners while learning the business and culture.
• Gain fluency in compensation programs, benefits offerings, and HRIS workflows; ensure day-to-day operations run smoothly.
• Identify early risks, gaps, and quick-win opportunities and align on priorities with HR leadership.

90 days in

• Empower and coach team members to achieve personal and functional goals that correlate to department objectives.
• Develop and lead initiatives for your team that enhance process, drive innovation, and build on Vivid Seats values.
• Independently manage compensation and benefits execution.
• Fully own HRIS (Workday) workflows and reporting related to compensation, benefits, and employee lifecycle events.

180 days in

• Monitor and evolve team deliverables, individual goals, and overall performance to ensure alignment with broader initiatives of your department and the organization while coaching your team to grow skill sets.
• Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.
• Meaningfully contribute to department roadmap exercises that balance current needs with future strategic initiatives.
• Operate as a trusted advisor on compensation and benefits decisions, proactively flagging risks and opportunities.

What You’ll Bring:

• 6–9 years of experience in Co