Center Operations Supervisor (Former QBHP)

Department: Autism Services

Employment Type: Full Time

Location: Avid ABA - Westland

Compensation: $25.00 - $28.00 / hour

Description

We are seeking a highly motivated and skilled person to join our team. The Center Operations Supervisor supports the daily non-clinical operations of the ABA therapy center and provides direct supervision to Behavior Technicians (BTs), Registered Behavior Technicians (RBTs), and Senior Technicians. This role ensures smooth day-to-day functioning of the center, supports scheduling needs, maintains administrative workflows, and assists clinical leadership by removing barriers to treatment. 

Key Responsibilities

• Provide daily supervision, guidance, and performance support to assigned BTs and RBTs.
• Monitor staff attendance, punctuality, professionalism, and adherence to company policies.
• Participate in staff coaching discussions, provide feedback, and escalate performance concerns as necessary.
• Support onboarding and orientation for new technicians, ensuring they understand center processes, expectations, and workflows.
• Maintain a visible presence in the center across expected scheduling blocks to support staff, monitor center needs, and address issues promptly.
• Promote a positive, supportive team culture and encourage collaboration among staff.
• Welcome clients, families, and staff to the center each day ensuring a friendly and inviting environment.
• Assist with day-to-day operational tasks.
• Monitor compliance with administrative requirements.
• Help track and report basic operational metrics or center performance indicators to leadership.
• Serve as a point of contact during daily operations for parent questions related to schedules, arrival/departure, and general center needs.

Skills, Knowledge and Expertise

• Minimum of 2 years of experience working as an RBT.
• Minimum of 3 years experience in ABA (work experience and / or education).
• Strong desire and passion for managing people and processes.
• Degree in ABA, healthcare administration, or human services related field
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in data collection and analysis techniques.
• Commitment to ethical conduct and professional development.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• 401k
• Supportive and collaborative work environment.
• Promotes work life balance