GM, AI & Design Services

At Havenly Brands, we’re building this generation’s premier destination for all things home.  Alongside our award winning Havenly design services, we proudly own and operate some of the best home furnishings brands in the business including Havenly, Interior Define, The Citizenry, Burrow,  Inside, and St.Frank. Our family of brands is growing and we’re looking for amazing people to join us on this journey!

Havenly is not just the #1 residential interior design service in America - we're architecting the future of how millions design their homes. With our proprietary 3D visualization technology, our worldwide network of designers empowered with AI tools, and our revolutionary customer-facing AI design assistant, we're at the inflection point of a massive market transformation. This isn't just another operations role, it's the opportunity to build the category-defining business at the intersection of AI, design, and commerce.

We're seeking an entrepreneurial P&L owner to own the strategy to scale our core design business through a paradigm shift: from traditional service delivery to AI-augmented experiences that deliver 5x the value at 10x the speed. You'll be the CEO of a business-within-a-mid 9 figure revenue business, driving both our groundbreaking AI design assistant (launching to millions) and our premium human-powered services that have already transformed millions of homes.

What You'll Own

Business Leadership & Growth

• Own the P&L with aggressive growth targets, driving toward category dominance
• Lead the strategy for our consumer facing AI-assisted interior design expansion
• Scale our online and in person  interior design services while architecting the business model evolution: subscriptions, AI-to-human upsell paths, enterprise partnerships, and more.
• Drive double-digit revenue growth while improving unit economics through AI and operational excellence

Product & Experience Revolution

• Partner with Product/Engineering to shape our AI roadmap - you're the voice of the business
• Define how AI and human designers create synergy at massive scale
• Key stakeholder in the end-to-end experience from AI chat to complete room makeovers
• Optimize our current designer operations while launching game-changing features that make competitors obsolete

Market & Strategic Expansion

• Identify and execute new market opportunities: B2B2C partnerships, white-label AI tools, etc.
• Build strategic relationships with key brands in our 500K+ product marketplace
• Position Havenly as the thought leader in AI-powered design
• Maintain market leadership in traditional design services while creating the future

Team & Talent Transformation

• Lead and develop a world-class team spanning designer success, design quality, and AI operations
• Evolve our designer network from service providers to AI-empowered creative directors
• Manage existing operations teams while building new capabilities for scale
• Foster a culture of rapid experimentation, operational rigor, and customer obsession

About You

The Builder-Operator You're rare: someone who can optimize a complex service operation while simultaneously building transformational new products. You've likely:

• Scaled businesses through both operational excellence and product innovation
• Managed successful P&Ls while launching category-creating features
• Led teams through business model transitions without dropping the ball
• Balanced short-term performance with long-term strategic shifts
• Found yourself doing your own analysis, diving in alongside the team to problem solve, driving transformational projects, and leading from the front lines on major initiatives.

Core Requirements

• Strategic operator: You think in TAM expansion while obsessing over operational metrics for complex operations
• AI-forward: You are truly excited by how AI transforms business models, not just automates tasks
• Customer zealot: Deep empathy for both consumers overwhelmed by design and designers elevating their craft
• Data-driven storyteller: You make decisions through analysis