Sr. Manager, Product Design

Job Posted: 5/2/2024

Location: Americas

Hi there!

Zapier’s mission is to make automation work for everyone, make everyone more productive at work, and help teams supercharge their business processes.

We’re looking for a Senior Manager of Product Design to elevate our UX design practices across the teams that support our new Enterprise product, as well as global Search and Information Architecture. Reporting to the Director of Product Design, our ideal candidate knows the craft of UX and Product Design well, has experience coaching and managing multiple designers to create high impact, customer-centric solutions at a rapid pace.

You will be responsible for taking our Enterprise product to the next level (to the stars!) as well as figuring out how to design our Search and IA as we launch new products and capabilities. You will have direct management over the Product Designers within these teams (3-4 designers), and partner closely with Product and Engineering leadership to shape product strategy and vision.

Why Join Us? Join us at Zapier, where ambiguity breeds innovation, and the unexplored is the canvas for remarkable discoveries. Early days signify endless potential, and challenges are catalysts for extraordinary creations. Here, we're rewriting the norms and shaping the future of user-centric design.

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Even though our job description may seem like we're looking for a specific candidate, the role inevitably ends up tailored to the person who applies and joins. Regardless of how well you feel you fit our description, we encourage you to apply if you meet these criteria:

About You

• Can do and lead the craft: With 8+ years of experience designing and delivering high impact software products and 3+ years of product design management, you have a deep toolkit of frameworks and processes for the E2E product design craft. From problem discovery and alignment, design exploration, facilitation, and important cross-functional collaboration - you know all that it takes to ship customer value. And you can lead a team of designers and partners to do that.

• You create clarity and opportunity for your team: As a design leader, you are continuously looking closely at your team from 360 degrees - their work, their communication, their collaboration, their process, their partnerships, etc. and finding ways to help them succeed. When you need to, you go deep into the details. When someone is not succeeding you provide important feedback and set them on the appropriate path for themselves and for the business.

• You advocate for our users and high quality experiences: You are first and foremost a strong advocate for our users and insist on a high level of quality across our product. You also understand how to balance this with the business requirements (eg. speed to delivery, increasing ARR, etc.)

• You are a systems thinker and have a bias for action: You effectively see the forest and the trees. Whether at the business level, team level or pixel level - you can identify and diagnose areas of misalignment or areas for improvement and come up with effective tactics that you execute on.

• You lead with vision: Where you see disjointed experiences or gaps, you jump on the opportunity to create a vision that will guide teams forward. You do this through excellent communication—visual, written, and presentation—and collaboration, leading productive sessions that keep your partners and stakeholders involved throughout.

• You seek feedback to grow: Growth through feedback is ingrained in your approach to work and life. You actively seek input early and often, setting ego aside for constructive feedback, acknowledging weaknesses and areas where you could grow.

• Experience scaling a product for Enterprise cu