Director Customer Relations

 

• We have an opening for a Director Customer Relations position
• Location: New York, NY
• Schedule:  Monday - Friday

 

We Make Applying Easy!  Want to apply to this job via text messaging?  Text JOB to 75000 and search requisition ID number : 1538873

 

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

Program History

 

The Food at Compass program’s vision is to inspire and enable the world to make food choices and use food experiences to develop more sustainable lifestyles and communities. The Food at Clients program’s mission is to inspire and enable the client community members to make food choices and enjoy food experiences that support them in being their best.  Based on the program’s vision and mission, the Food at Client Team has developed a clearly defined strategy that puts a strong emphasis on collaboration, innovation, the Responsible Business framework, and Behavioral Economics.

 

The Operations Team exists to bring to life and drive excellence in the implementation of the global Food  program and its values both to client and to the vendor partners.

 

 

Who Are We Looking For

The Director Customer Relations role is a senior strategic regional role reporting to the Compass Sr Leader that provides strong leadership in “clearing the path” for operations teams to deliver excellence in service and experiences within the Food program across the Americas region.  This position will lead and inspire a small team of people who will support creating top-notch, innovative hospitality experiences for users, drive new business mobilizations, provide catering administration services, deliver business optimization initiatives (for both overall effectiveness and financial efficiencies), and tie it all together through strong project management for the region.  This position will also work with a variety of stakeholders across multiple functions and levels to continually raise the bar of our Compass@client Food program. 

 

This role requires significant travel to each location to meet with clients and Compass stakeholders.

 

The Great Things You Will Do

• Own business excellence for the Americas region and hold both self and team accountable to high standards across key areas of responsibility (user experience, business optimization, project management, new business mobilizations, and catering administration)
• Champion user experience and hospitality within the region by partnering with operations leaders and global partners to set expectations around what great looks like, training teams to understand and live up to the expectations, and building systems and processes to ensure high standards are maintained and continuously improved
• Focus efforts on unit-level enablement to ensure every single site has the tools, systems, and processes needed to deliver at the highest level of quality
• Partner with Finance to ensure return on investments in efficiency efforts are captured and reported to key stakeholders
• Build dashboards or other reporting mechanisms to ensure continual monitoring of data and progress against objectives
• Lead a variety of projects, in partnership with stakeholders within and outside of the region, to drive operational excellence
• Act as the bridge between Compass and Client stakeholders - keep everyone informed and aligned on strategy, priorities and operational delivery
• Bring ideas and innovation from the wider Compass world and beyond to the Client account, and drive a culture of excellence and continuous improvement