Manager, Product Research

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Product team uses creativity, insights, and operational excellence to steer our product vision across Snap Inc. This team of designers, scientists, and product managers work in a highly collaborative environment to build the products and experiences that bring our community together in new and special ways.

We are looking for a Manager, Product Research to join Snap Inc.! 

What you'll do:

• Identify unique user needs and behaviors that drive the team to create innovative products

• Proactively identify research needs and partner closely with Product Managers, Designers, Engineers, Data Scientists, and Growth teams to define multiple research roadmaps and strategies based on product, business and user needs

• Manage Senior Researchers capable of executing major projects at an organizational and company level

• Lead and influence cross-functional teams without oversight

• Manage and grow teammates at various levels of experience

• Analyze qualitative and quantitative findings and articulate actionable product and design insights to partners

• Be a strong advocate for the user – evangelize user-centered design practices and the importance of usability within the development groups, our company, and other cross-functional organizations

• Be a part of a fast-paced and impactful team, supporting broader research initiatives

Knowledge, Skills, & Abilities:

• Advanced understanding of UX Research methods with the ability to articulate study design to stakeholders

• Excellent presentation skills and comfort communicating at executive level

• Ability to deliver on multiple projects with competing deadlines

• Ability to think outside the box and bring new ideas and thinking to the UX Research space 

Minimum qualifications:

• Bachelor's degree in design, HCI, Psychology, Anthropology, Cognitive Science, or related field or equivalent years of experience

• 8+ years of experience conducting UX Research for product and design teams

• 2+ years of experience leading or managing UX Research teams

Preferred Qualifications:

• Advanced degree in Human Factors, HCI, cognitive psychology, or related area

• Experience leading international research 

• Experience leading growth research 

• Experience designing both qualitative and quantitative research studies, analyzing results, and creating reports with impactful product and design insights

• A great product understanding of Snapchat

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and com