Pre-Sales Engineer

Be Part of Our Next Chapter  For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
Position OverviewThe Pre-Sales Solutions Engineer plays a vital role in bridging the gap between customer needs and the technical capabilities of our product and service offerings. Working closely with sales teams, this role designs tailored solutions, articulates business and technical value, and helps accelerate the sales cycle by building client confidence. The Pre-Sales Solutions Engineer engages directly with prospective clients, translating requirements into actionable solutions and ensuring a seamless transition from sales to implementation.

Key Responsibilities

• Client Engagement
• Participate in discovery calls and meetings to gather client requirements and understand business objectives.
• Identify customer pain points, goals, and technical environments.
• Build strong technical relationships with prospective clients to foster trust and credibility.
• Solution Design
• Translate customer requirements into functional and technical solutions.
• Collaborate with product and engineering teams to ensure feasibility and alignment.
• Develop solution architectures, integration plans, and high-level designs that meet customer needs.
• Demonstrations & Presentations
• Prepare and deliver product demonstrations customized to client use cases.
• Present technical solutions to both technical and non-technical stakeholders.
• Lead technical workshops, webinars, and proof-of-concept (PoC) sessions.
• Support client lab setup and management.
• Sales Support
• Partner with sales representatives to create compelling value propositions and win strategies.
• Assist with RFP/RFI responses and technical proposal writing.
• Support pricing discussions, scope definition, and effort estimation.
• Documentation & Handover
• Document customer requirements, solution designs, and integration plans clearly and accurately.
• Provide thorough technical documentation and ensure a smooth handover to post-sales teams.
• Product & Industry Knowledge
• Stay current on product portfolio, emerging technologies, and industry trends.
• Gather and relay client feedback to product and engineering teams to drive continuous improvement

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.
• 3+ years of experience in a Pre-Sales, Solutions Engineering, Sales Engineering, or technical consulting role.
• Familiarity with the sales process and customer engagement lifecycle.
• Relevant certifications (e.g., AWS, Azure, Salesforce, Cisco) are a plus.

Capabilities

• Strong technical background in relevant technologies (cloud, SaaS, software, networking).
• Excellent verbal, written, and presentation skills with the ability to engage technical and business audiences.
• Solution-oriented mindset with proven problem-solving abilities.
• Ability to translate business requirements into scalable, technical solutions.
• Experience working directly with customers in a consultative c