Manager, Retina Services - SouthPark

Primary Objective

The Manager, Retina Services manages clinical operations and staff for their assigned department to ensure effective, efficient delivery of high-quality patient care and an excellent patient experience. This role optimizes retina-specific business processes and workflows to maximize service line growth.

Essential Functions

Supervision: 

• Actively supervise clinical staff for assigned department or location(s) to ensure the effective, efficient delivery of high-quality patient care, including: 
• Supervise clinical staff, including:  

• Developing & disseminating schedules 
• Managing time & attendance in the HRIS system, as well as analyzing reports to ensure adherence to company policies and staffing optimization 
• Assisting with performance management, to include coaching and corrective action as needed 
• Identifying individual growth and development opportunities to positively impact employee engagement, performance, and retention  

• Monitor applicable dashboards, reports, messages, & workqueues in the EHR system as assigned to optimize clinic operations 
• Manage applicable clinical inventory, including  

• Decrementing and receiving the inventory using the approved Purchasing workflow/process as provided by the Purchasing Department 
• Maintaining direct knowledge of the clinical supplies and medications in the corresponding location(s)  
• Partnering with providers and staff for successful and timely ordering 
• Establishing the workflow, training staff, and holding staff accountable to ensure timely supply submission and receipt 
• Collaborating with the Purchasing Department to streamline ordering processes to include setting PAR levels, identifying where supplies are stored, and where and how they are delivered 
• Stocking central supply and assigning the appropriate clinical staff to ensure rooms are appropriately stocked to the room specific PAR daily 
• Working with providers and the Purchasing Department on special projects as identified by Senior Leadership (such as establishing standards for supply ordering by specialty) 

• Order clinical (medical & pharmacological) supplies through the CEENTA delineated Purchasing System as defined by the Purchasing Department and ultimately the Finance Department   
• Work with CEENTA leaders and staff on clinical equipment maintenance & repairs using defined workflows 
• Assist with the operational aspects of provider on & off boarding 
• Assist with developing schedules for technical and clinical educational program students 
• Mentor technical and clinical educational program students 
• Assist with daily clinic functions as needed  
• Support other Operations Managers related to Retina Services provided in their practices
• Educate and inform Operations Managers on updated information regarding retina drugs (administration and storage), insur