Technical Support Specialist

Technical Support Specialist

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Opportunity:
CACI is seeking a Technical Support Specialist to join our team in Chantilly, Virginia, supporting a large Department of Defense (DoD) program. This role is based on-site at the Program Management Office (PMO) and requires a full-time, Monday–Friday presence. The selected candidate will receive initial training to become proficient in supporting proprietary IT systems unique to our government customer. Candidates with an active Top Secret clearance are strongly preferred; however, highly qualified applicants without a clearance may be considered for sponsorship.

Responsibilities:

• Work onsite in a team environment providing professional level technical support to remote users

• Successfully resolve user techncial issues in a professional and timely manner.

• Successfully complete initial training on the program’s proprietary IT systems.

• Learn and actively utilize the support ticketing system.

• Access Active Directory to reset passwords and access issues.

• Add laptops to domains and image/deploy government laptops.

• Assist with asset management by assisting with the upkeep of the laptop and 
  printers provided to the user and keeps inventory of government assets.

• Prepare IT equipment to be shipped to program users in the field.

• Maintain accurate documentation of support activities.

• Deliver professional, customer-focused service to end users and program leadership.

• Other related duties as assigned

Qualifications:

Required: 

• Active DoD Top-Secret Clearance highly desired (highly qualified applicants without a clearance may be considered for sponsorship.

• Ability to work on-site at program location five (5) days a week

• High school diploma or equivalent; Associate degree in IT or related field preferred.

• Ability to prioritize tasks and manage time effectively in a fast-paced environment.

• Demonstrated ability to learn new technologies and adapt to changing requirements.

• Exhibit excellent verbal and written communication skills to respond to users via email, phone, and messaging services.

• Possess knowledge of cloud computing concepts and platforms, such as Microsoft Office 365, and a basic understanding of networking concepts.

• Technical proficiency with computer hardware, common software applications, and troubleshooting techniques.

• Typically requires an Associate’s degree or similar technical training, and at least two years of related experience.
   

Desired:

• A+ Certificate, Security+ Certificate.

• Software knowledge/experience with Active Directory, VPN troubleshooting. 

• Relevant certifications such as CompTIA A+, Sec+, Microsoft certifications

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. 

 

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.  

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

 

Your potential is limitless. So is ours.

Learn more about CACI here.