Delivery Associate

Description

Job Summary:

The Delivery Associate effectively interacts with patients/clients, their families, caregivers, and members of the healthcare/HME team in providing professional home medical equipment products and services. Provides delivery, resupply, and pick-up of HME. 

Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to MedCare’s missions, vision and values.

TECHNICAL STANDARDS

Essential Functions: Defined as duties specific to the job, that, if removed, would change the entire purpose of the job; to include the Essential Physical Demands and Essential Working Conditions of this position.

I. Core Essential Functions: 

1. Achieve a standard of excellence with work processes and outcomes, honoring MedCare policies and all regulatory requirements

2. Strive for high customer satisfaction, going out of the way to be helpful and pleasant to patients while being selfless for the well-being of the patient

3. Regular, consistent, on-site, and timely attendance 

4. Helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment

5. Plan ahead, manage time well, utilizing LEAN theory during daily duties

6. Receptive to feedback, willing to learn, embrace continuous improvement and attend all required training sessions

II. Specialty Essential Functions:

1. Delivery/Returns

a. Deliver supplemental oxygen products, medical equipment, and supplies to commercial accounts as needed. Pickup and return used/unneeded equipment from home care patients/facilities. 

2. Driving 

a. Practice safe driving habits and proper safety precautions. 

b. Work with dispatch to create most efficient delivery routes. 

c. Possess and maintain good knowledge of geographical area and road conditions. 

d. Responsible for vehicle and equipment while on delivery/pickup.

3. Infection Control 

a. When dealing directly with customers, execute proper hand-washing technique between patients. 

b. Wear gloves at all times during pick up of equipment or deliveries. 

c. Identify, properly handle and dispose of hazardous materials and waste such as needles, disposables, which have had contact with bodily fluids. 

d. Bag all dirty equipment and isolate it from clean equipment in vans and the warehouse.

e. Appropriately tag known infectious equipment and cover with biohazard bag.

4. Patient/Customer Interaction

a. Complete appropriate forms when completing returns and delivering consignment goods. 

b. Communicate with our company when seeing a change in patient status and/or environment. Observe and report customer needs, rental equipment problems, competitor actions and ideas to improve services.

c. Report safety concerns to manager and Quality Team.

5.  Emergency Preparedness and Disaster Plan 

a. Maintain knowledge of basic home safety. 

b. Know your role in detail as a part of the company's emergency preparedness and disaster plan. Know and follow the emergency response time policies and procedures.

6.  Oxygen Delivery and Safety 

a. Know and follow all company policies and procedures and safety regulations. 

b. Be especially aware of customer needs in oxygen, providing proper back-up and implementing proper safety procedures and handling.

7.  Motivation and Management. 

a. Provide motivational atmosphere for team and lead by example. 

b. Assist in organizing and managing effective team meetings. 

c. Assist in developing inexperienced team members. 

d. Be assertive at positively resolving conflict situations.

8.  Quality Assurance 

a. Verify serial numbers/quantities/item numbers with accuracy during delivery and pickup. 

b. Thorough documentation on all equipment/supplies to include PAR levels and quantities. 

9. Parts and Equipment Inventory 

a. Maintain an adequate and appropriate supply of truck stock at all times for consignment deliveries. 

b. Place all items received for stock into their appropriate locations on a daily basis.

c. Maintain a neat and organized stock area on trucks.

10. Cleaning and Disinfecting Equipment 

a. Maintain or assist with maintaining appropriate storage of clean and dirty equipment. 

b. Return dirty equipment and keep it isolated in Dirty area until cleaned. Avoid cross traffic through clean area with dirty equipment. 

c. Appropriately clean and disinf