IT Technical Analyst

 

Job Summary: We are currently seeking an exceptional candidate to be part of the IT Infrastructure team at Tempur Sealy. The individual who fills this position must be able to work both independently at times and in addition needs to be highly collaborative in a team environment.  Soft skills and high energy and drive are as important as this individual’s technical competency.  The GSD team will look to this individual as a technical leader in driving continuous improvement in the technologies the team supports and deploys. 

This individual will work directly to develop and improve collaboration and core end user technologies such as Microsoft Office 365, Active Directory\Group Policies, Endpoint Management (Intune), System Center (SCOM, SCCM), CCTV, Teams Rooms, and ServiceNow to name a few.  In addition, at times this individual will work directly with end users by resolving their operational issues in a timely manner with the highest level of quality and service. To support these goals, this position will interface heavily with the other IT support team members as follows:

1. Application Analysts
2. Systems Analysts
3. Business Analysts
4. Server Administrators
5. Network Analysts
6. Security & Compliance Analysts

This position may interface externally with outside vendors.

 

Essential Duties, Responsibilities, and Key Results Area:

• Intune Administration responsibility for multi‑system management and configuration
• Understand basic hardware and software architecture
• Understand shrink-wrap application functionality (packaged/off-the-shelf application functionality)
• Apply/specify software patches/virus protection
• Create and maintain appropriate systems and user documentation
• Timely and effective communication of production support issues
• Demonstrate working knowledge of essential PC software (e.g., Microsoft Office Suite)
• Educates customers
• Demonstrate the use of good prioritization and time management skills
• Demonstrate active listening through acknowledgement and application of information received
• Compose written documents at an appropriate level of detail that express ideas in a clear and concise manner
• Strong verbal and written communication
• Works effectively with people that have different views
• Displays a sense of urgency
• Enforce software license compliance
• Balance the need for speed with quality
• Keeps people up to date with information
• Persist in efforts
• Deliver high-quality work at a task level and demonstrate good follow-up skills
• Constructively probe and question to gather information, ensure input from all members of the team, and build momentum toward decision making and action plans
• Incident Service Level Attainment
• Follow through and attention to detail
• Mentoring of more junior GSD staff
• Completion of any tasks assigned (e.g. PC build, image, etc.)
• Quality of work which leads to optimal system performance, availability, and data integrity
• On time delivery of project work
• Quality of solution delivered in terms of industry best practices to achieve operational sustainability and reliability
• Generation of new ideas/methods for improving the effectiveness of Tempur Sealy’s end user and collaboration infrastructure and delivery of those ideas
• Recommend the most cost beneficial infrastructure solutions based on strategy
• Design and implementation skills to lead new projects
• Monitoring of current and new technologies

 

 

Other primary duties and responsibilities include the following; however, Management reserves the right to assign or reassign other appropriate duties to this job at any time. This document excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.

 

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

Salary Range: $58,000-$82,000

 

Ideal Candidate Possesses These Attributes:

• Strives for timely resolution of issues
• Has the ab