Customer Care Specialist, Waukesha, WI (USA)

 Customer Care Specialist

Waukesha, WI (On Site)

 

As a Customer Care Specialist and member of the Taste, Texture and Health team, you will execute all activities necessary for a smooth and uninterrupted order delivery process.

 

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

 

Responsibilities: 

• Assigned AM/Accounts. (B level and lower)
• Sample order entry and management. (B level and lower)
• Order management: order changes/updates (Internal & External), ensuring order confirmation, Monitor OOR.
• Credits/Debits, Return, Complaints.
• QUADS Requests.
• Maintaining customer master for accuracy.
• Assist others when needed. (C36).
• Customer Relationship Management and Complaint Handling.

 

We bring: 

• A competitive compensation package, with comprehensive health and welfare benefits.
• A place to grow and develop.
• A company that is purpose-led and performance-driven in a corporate culture that values people and planet.
• The opportunity to work on growing brands and build on a strong foundation.
• The chance to make improvements and make an impact on the business.

 

You bring:

• Management by Objectives/ BA or BS preferred.
• 1-3 years’ experience in a similar role.
• High skill level in M/S Word, Excel and PowerPoint.
• SAP or similar ERP system experience.
• Professional conduct and communication.
• Engagement and communication skills.

 

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

 

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportun