Sales Support Analyst – U3000 Sales Commission Team

This position is a key part of the U3000 Sales Team responsible for supporting various aspects of the sales commission process including but not limited to producing CBAF and analysis of commissions processing for the segment. There will be a relationship regionally with sales teams, matrix partners and leadership team. The role will also have some external responsibilities with Brokers by providing back-up support to the Sales team on escalated commission issues.  This person must be capable of working independently while demonstrating sound judgment. 

Primary responsibilities will be analysis of sales commission process. Owning submission of CBAF/BOR and keeping sales team advised on processing and issues. Knowledge of SFDC, Docusign, reporting tools and resources is also critical. This person must be professional and knowledgeable, able to answer general and case-specific questions. Attention to detail, accuracy and ability to work under tight time constraints are necessary.

Responsibilities:

• Able to process high volumes of routine producer transactions by partnering with Partner with the New Business Manager and/or Client Manger to ensure that the Clients’ needs and expectations are met
• Act as point person for sales for Client and /or Broker commission questions
  • Ability to build relationships with sales and commission partners
  • Interact with other departments regarding the payment of commissions
• Respond to inquiries from business partners and/or external producers in accordance with defined metrics in a clear, customer focused and professional manner.
• Proactively follow-up with Broker on any missing, incomplete  information
• Identify and own the required paperwork for installation of new business and renewals while ensuring accuracy and completeness
• Monitor the sales timeline to ensure adherence
  • Audit compensation payments (commissions) including performing audits
  • Research and resolve compensation issues
  • Maintain OneNote entries to resolve discrepancies
  • Develop detailed knowledge of commission schedules
• Act as a resource to Manager and other team members on special projects
• Provide out-of-office support as needed
• Support departmental projects and improvement initiatives
• Understands and manages various systems across the multiple business segments
• Meet and exceed timing and quality standards.
• Consistently demonstrate strong planning, organization and time management skills
• Participate in training on new systems, programs and processes and identify possible training needs
• Establish solid rapport with internal matrix partners and external producers
• Identify procedural problems; formulate and recommend well thought out suggestions for improvement
• Maintain professionalism under pressure
• Ensure a flexible approach to shifting priorities; changes in technology, responsibilities, processes and organizational structure.
• Be open to feedback about general performance or specific events

Qualifications:

• Strong working knowledge of Microsoft Outlook, Word, Excel, Internet Explorer is required
• Ability to work independently as well as in a team environment and proactively with internal and external partners
• Ability to consistently meet tight deadlines and work under pressure
• Excellent communication, organization and presentation skills
• Ability to quickly understand the segment needs and expectations
• Excellent verbal and written communication skills
• Effective problem solver who demonstrates ability to multi-task
• Excellent customer service skills
• Attention to detail and analytical thinking
• Knowledge in Cigna systems (Sircon, SFDC, CIT, CFEetc.) is preferred but not required
• High School Diploma required

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 23 - 35 USD / hourly, depending on relevant factors, i