Supervisor, Food Service, Italian

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:        Supervisor, Food Service 
DEPARTMENT:    Room Service Cherokee Tower, Selu Garden Cafe, The Smokehouse Coop, Gordon Ramsay, Starbucks Cherokee Tower, Guy Fieri, Players Reserve, Italian
GRADE/FLSA STATUS:    S16- Exempt
BADGE TYPE/COLOR:        Key - Blue
REPORTS TO:            Assistant Restaurant Manager, F&B 
SUPERVISES:    Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food & Beverage Cashier, Food & Beverage Host, Bar Helper, Food Runner, Bartender, DR Bartender, DR Food & Beverage Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool Cabana Host (The positions listed include all Food & Beverage outlets. Actual positions will vary by outlet)

JOB SUMMARY:
Manage the day-to-day operations of restaurants and room service.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
    Ensure food and beverage products meet standards and make appropriate changes when necessary
    Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior
    Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements
    Address service breakdowns and follow up to ensure guest satisfaction
    Resolve all guest complaints and relay to the manager
    Ensure that adequate supply levels are maintained
    Assist with department reporting and data analysis as required
    Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet
    Responsible for the development and maintenance of department procedures and guidelines
    Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction
    Prepare schedules and station breakdowns
    Conduct pre-shift meetings to communicate important information
    Conduct end-of-shift banking functions
    Assist cashiers with voids and overrides
    Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat, positive attitude
    Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
    Build relationships with guests
    Prepare prep lists
    Serve as a communication liaison to subordinates and the Restaurant Manager
    Responsible for the timely delivery of comp requests from VIP services and other casino departments
    Responsible for the complete set-up and operation of each scheduled shift
    Complete end-of-shift logs in a timely and accurate manner
    Enforce appearance standards
    Delight our guests with outstanding service
    Address Team Member performance issues and provide continuous positive coaching for the development of Team Members and appropriate corrective action when necessary
    Develop highly skilled, successful Team Members, set realistic and measurable service standards, and hold Team Members accountable for meeting standards
    Communicate and enforce company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy
    Ensure service recovery activities
    Responsible for, or actively participates in, the initiation of personnel actions, including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions
    Train subordinates, providing each with the knowledge, development, and appropriate direction to perform their responsibilities
    Provide continuous positive coaching for the development of Team Members and appropriate corrective action when necessary
    Ensure timely and accurate performance appraisals and accurate work history entries
    Exhibit sound decision-making with emphasis on motivating the team and maintaining high morale
    Monitor bartenders and other Team Members with cash to ensure proper cash handling procedures 
    Conduct a physical inventory of barware and requisition replacement items as needed
    Ensure all Team Members are following the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
    Monitor asset control of liquor bottles, draft, and bottled beer and wine
    Other duties as assigned
    Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
    Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

    Selu Restaurant/The Pools:
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