Senior Firstline Field Service Technician

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. 
 

Performs basic installation and minor repairs on DN products and services, including maintenance for ATMs, retail point of sale equipment and related PC and PC peripherals. Provides scheduled cleanings and other basic maintenance on conventional products such as locks, vaults and related.

• Performs all duties of a Firstline Field Service Technician, plus: Performs on site problem diagnosis.
• Performs module calibration and minimal software configuration.
• Maintains parts inventories and anticipates parts required to meet or exceed goals.
• Completes required cycle counts and audits.
• Reports parts usage while on service calls, ensuring reports are both timely and accurate.
• Maintains communication with the dispatcher / scheduler in accordance with call handling procedures and customer service level agreements.
• Closes and records service calls using internal and customer systems.
• Takes complete ownership of service calls while on a customer's premises.

Required Qualifications

• Education or equivalent work experience required.
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Firstline Field Service.
• Good verbal and written communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.

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Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations